Lead, Retail, Customer Service Rep

HMSHost is hiring Lead for Starbucks at Vancouver International Airport (YVR) !

Summary:

The Lead for HMSHost Food and Beverage locations accurately and efficiently processes customer orders, maintains a friendly, efficient, and appealing environment for associates and customers, provides guidance to other associates on proper procedures within the unit, and assists in the day-to-day operations of the stores. Responsibilities also include welcoming all customers, encouraging, through leadership and example, the highest level of sales and customer service performance by other associates, assisting associates to maximize sales and customer service through coaching, counseling and mentoring, and performing all other responsibilities as directed by the business or as assigned by Management.

Essential Functions:

Accurately and efficiently processes orders while following recipes and/or product directions; or

Operates a cash register and receives cash or credit card payments from customers, accurately counts and provides change to customers when appropriate while following all HMSHost customer service and cash handling policies and procedures

Assists in locating, reconciling, and verifying the accuracy of transactions and operates equipment with peripheral electronic data processing

Receives inventory, moves and lifts food and beverage products and supplies, transfers supplies and equipment between storage and work areas by hand or cart

Provides guidance to other associates on proper portion control in the preparation of food, and monitors whether proper food handling procedures, as outlined by Management, are followed including wrapping, labeling, dating, stocking, storing, rotating and checking temperature of products, coaching where any deficiencies exist

Assists the Manager or Supervisor in maintaining a friendly, efficient, and appealing environment for associates and customers

Develops a solid knowledge of product and services available in unit

Cleans and sanitizes workstation and equipment

Minimum Qualifications, Knowledge, Skills, and Work Environment:

Requires a High School diploma or equivalent (GED)

Requires a minimum of 6 months cash handling and customer service experience

Requires the ability to speak, read and comprehend instructions, short correspondence, and policy documents, as well as converse comfortably with customers

Requires the ability to bend, twist, and stand to perform normal job functions

Requires the ability to lift and/or move up to 40 pounds

Frequently immerses hands in water and water diluted with chemical solutions

Additional Information:
To learn more about HMSHost and additional career opportunities, visit

Equal Opportunity Employer (EOE)

Minority/Female/Disabled/Veteran (M/F/D/V)

Drug Free Workplace (DFW)

HMSHost is committed to providing accessible hiring and employment practices that are in compliance with the Accessibility for Ontarians with Disabilities Act (the "AODA") and the Human Rights Code of Ontario. If you require accommodation for disability during any stage of the recruitment process, please indicate this in your cover letter or on the electronic application

Benefits Competitive compensation

Flexible spending account for health expenses
401(k) retirement savings plan

Paid Vacation Employee and family members comprehensive benefits including medical, dental, vision care, long term disability, short term disability, and life insurance

Credit Union Membership

HMSHost benefits vary by location and some associates may not be eligible for certain benefits. Associates covered by a collective bargaining agreement may be eligible for different benefits. HMSHost reserves the right to amend and/or terminate a benefit plan at any time.