Retail Store Supervisor Customer Experience

Lead personalized customer engagement at icebreaker and Smartwool while coaching associates and supporting store leadership in a customer-focused retail environment.
As a Supervisor, you will support the Store Manager and Assistant Store Manager across customer engagement, merchandising, and store standards. You will help drive sales results, develop associates, and maintain operational excellence. The role includes daily supervision, inventory support, and inclusive team leadership.

Key Responsibilities:

Deliver personalized customer engagement through genuine interactions
Coach associates toward engagement and productivity goals
Monitor sales progress against key performance indicators
Supervise opening, closing, coverage, and task delegation
Maintain merchandising standards and product replenishment
Requirements:
One or more years of retail or store leadership experience
Ability to drive results through store teams
Experience coaching, motivating, and building diverse teams
Strong verbal and written communication skills
Comfort using spreadsheets and retail software tools
Bring retail leadership, coaching, and customer engagement skills to support icebreaker and Smartwool store performance.