Loss Prevention Asset Protection Manager

Not just a job…
a community
a partnership
a team

You’ll experience them all at London Drugs. As one of Canada’s most successful retail chains, we know what it takes to build a satisfying career. We are seeking innovative, customer focused people to join our team! Our state-of-the-art Loss Prevention Department currently has the following opportunity in our Richmond, BC Head Office:


Loss Prevention Asset Protection Manager

As a senior member of the Loss Prevention Management team, the Asset Protection Manager ensures all physical security plans, equipment, and systems are effectively deployed and maintained to meet company Loss Prevention objectives.

This role leads the Asset Protection team, focusing on security design, product protection, and the physical security (locksmith) shop. The Manager ensures appropriate security postures and the effective planning, deployment, and maintenance of physical security programs.



Roles and Responsibilities :

• Protect all company assets and reduce losses through proactive strategies and system oversight.
• Maintain confidentiality of sensitive information and ensure compliance with privacy and regulatory standards.
• Lead and support the Asset Protection team, including hiring, training, scheduling, and performance management.
• Oversee the deployment, maintenance, and auditing of physical security systems, fire and life safety devices, and tactical merchandising solutions.
• Conduct and lead formal risk assessments, audits, and follow-ups to ensure program effectiveness and compliance.
• Manage vendor relationships and monitor performance related to physical security equipment and services.
• Approve and manage expenditures within authorized limits for security-related purchases and services.
• Maintain accurate records, complete payroll and administrative tasks, and ensure documentation meets company standards.
• Represent Loss Prevention objectives in interdepartmental meetings, construction projects, and industry events.
• Ensure open communication across all levels of management and staff.
• Respond to after-hours emergencies, alarm calls, and security incidents as required.
• Carry keys, access cards, and codes to attend and open select locations during emergencies.
• Travel to company locations or industry events as needed.
• Stay current on security technologies and innovations through industry engagement.
• Carry out all assigned tasks or additional duties as directed by the General Manager, Loss Prevention.

The successful candidate should possess the following:

• Excellent analytical, interpersonal, and communication skills.
• Ability to take charge, stay calm, and respond with good judgment in emergency situations.
• Demonstrated ability to work under strict confidentiality and remain objective.
• Highly organized with the ability to adapt to change and shifting priorities.
• Intermediate general computer skills (Windows, Microsoft Office, Outlook, PowerPoint) ability to use AutoCAD is an asset.
• Able to read and interpret blueprints, hardware specifications, and security system designs.
• Deliver a positive and professional leadership style.
• Strong leadership and delegation skills with a focus on team performance.
• Strategic thinker with experience in risk analysis and budget-conscious planning.
• Strong critical thinking skills

EDUCATION & KNOWLEDGE:

• Formal physical security or construction industry education or a combination of education and experience that yields the required knowledge, strengths, and skills.
• Knowledge of retail and commercial security practices, loss prevention strategies, and relevant criminal code sections.
• Experience managing security systems, conducting risk assessments, and implementing physical security programs.
• Strong understanding of security assessment and systems design process.
• Knowledge of commercial construction process, codes pertaining to security and life safety systems, industry standards for physical security design in a retail setting.
• Knowledge of security use of architectural hardware, intrusion systems, fire alarm systems, video surveillance, access and key control, asset tracking, and perimeter protection.
• Understanding security best practices, industry standards for security…