Case Manager_FT-Perm

Title of Job: Case Manager

Date: December 22, 2025

Closing Date: January 5, 2025

Location: King City, ON – York Region South Simcoe Supportive Housing

Compensation: $55,239 – $67,560 Annually Prorated

Work Type: Onsite

LOFT Community Services is a unique and dynamic charitable organization that supports people living with complex issues such as mental and physical health challenges, substance use challenges, poverty and homelessness. Serving 20,573 annually and providing 1,856 units of supportive housing last year, LOFT is one of Ontario’s largest mental health service providers of its kind. LOFT is also recognized as a Nonprofit Employer of Choice™ Award (NEOC) recipient.

As a Case Manager you will work independently and as part of a team that coordinates a support network and links clients living with mental illnesses, addictions and physical health issues who live in a congregate living setting to various community services. The position attempts to empower the client, thereby increasing their independence, dignity and self‑respect in a safe and secure environment.

Direct service and support will be provided to clients in areas such as daily living, practical assistance, crisis intervention, linkages to primary care and a range of other services to support the individual’s needs.

The York Region/South Simcoe Jane Street High Support Program (Congregate Living program) is staffed 16 hours of the day and provides case management, residential and life enrichment supports to adults, aged 16+. The Case Manager works as part of a team, alongside Residential Support Workers to assist individuals in meeting their basic needs (e.g., food, shelter, finances) and encourage the development of skills needed to live independently and improve quality of life.

• Develop a plan of support and recovery which includes identifying priorities and goals, in conjunction with client, other professionals, areas identified through initial intake and OCAN’s;
• Promote the personal empowerment of each individual through coaching, mentoring and support, thereby enabling each to meet the daily requirements of their living environment; directly assisting with their daily living activities, particularly in the acquisition of life skills in such areas as hygiene, medication management, cooking, cleaning, shopping and budgeting; developing strategies and establishing a plan for maintaining these daily activities;
• Establish and coordinate a support network of social, family, medical, psychiatric and other community links. Develop a coordinated care plan as appropriate.
• Provide crisis intervention/management and assist in the development of crisis plans with clients;
• Promote the services of the program and the image of the agency as a representative with clients, families, other supports, external agencies and others in a professional manner that reflects favorably on the organization;
• Mediate issues or conflicts between residents, or residents and neighbors, teaching conflict resolution; following‑up on issues to ensure resolution;
• Participate in planning, organizing, promoting and conducting events for the clients in an effort to address their social needs and prevent isolation; maintain a general awareness of community events and activities to also meet these needs;
• Participate in the administration of the program by completing and maintaining the required records, assessments or statistics such as client files in accordance with established procedures;
• Participate as a team member in program delivery by providing support and consultation to colleagues, identifying gaps in service and recommending solutions, participating in meetings, planning and evaluation initiatives, committees, events and activities; orienting new staff, students or volunteers; providing other related assistance as required;
• Assist in preparing units for occupancy that may include moving furniture.

• The position requires an excellent understanding of recovery, harm reduction and psychosocial rehabilitation principles as acquired through a relevant degree in human services, coupled with at least three years of experience…