Operations Coordinator

Operations Coordinator - Logistics & Service Delivery

Location:

Ringwood, Hampshire

Hours:

Monday - Thursday 8am - 5.30pm, Friday 8am - 4pm and Saturday 8am - 3pm (Saturdays are 1in2 and with time off in lieu)

Contract:

Full Time, Permanent

Salary:
Up to £29,000 D.O.E

Are you a natural problem-solver who thrives in a fast-paced, high-pressure environment? Our client, a leading and rapidly expanding drainage services provider in the South of the UK, is looking for a dynamic Operations Coordinator to join their vibrant team in Ringwood.

This isn't just an admin role; it is the "engine room" of the business. You will be responsible for the logistical puzzle of coordinating field engineers, managing emergency call-outs, and ensuring that every customer receives a five-star service experience.

As the central link between the office and the field, your responsibilities will include:

• Expert Scheduling:
  Managing the daily diaries of a team of engineers, prioritising emergency drainage works while maintaining scheduled maintenance appointments.
• Route Optimisation:
  Planning efficient routes across Hampshire and the South to ensure engineers spend more time on-site and less time in traffic.
• Customer Liaison:
  Acting as the primary point of contact for clients, providing real-time updates on engineer ETAs and resolving any logistical hurdles.
• Problem Solving:
  Rapidly re-routing resources to handle urgent, time-critical tasks without disrupting the wider schedule.
• Operational Support:
  Ensuring engineers have the correct equipment and information to complete jobs successfully the first time.

We need a candidate who is organised, methodical, and possesses a "can-do" attitude. You might come from a recruitment, logistics, or fast-paced customer service background.

• Logistics-Minded:
  You enjoy the challenge of coordinating multiple moving parts and can think three steps ahead.
• Resilient:
  You remain calm and professional, even when the phone is ringing and the schedule is changing.
• Communication Pro:
  You can build rapport quickly with both technical field staff and high-end corporate clients.
• Geographical Knowledge: A good understanding of the local geography (Hampshire, Dorset, Wiltshire) is a distinct advantage.
• Tech Savvy:
  You are comfortable picking up new CRM systems and scheduling software quickly.

Our client is known for its close-knit, supportive culture and commitment to employee growth.

• Competitive Salary:
  Up to £29,000 depending on your operational experience.
• Career Progression:
  Excellent opportunities for ongoing training and professional development.
• Work-Life Balance:
  Generous "time off in lieu" for Saturday shifts and an earlier finish on Fridays.
• Culture:
  Regular team social events and a modern, vibrant working environment.

Ready to take the next step? If you are an organised professional looking for a rewarding role in a growing business, we want to hear from you. Apply now to be considered for this exciting opportunity.