Customer Service Assistant – Magazine Subscriptions

Our established client based in Ringwood is looking to recruit a full time Customer Admin Assistants to help their customers inbound telephone enquiries and magazine subscriptions via email and web chat. This is a lovely campaign with a great team atmosphere.

The client works as an outsourcer for a number of partworks clients who specialise in providing a variety of magazine collection subscriptions to its customers. They cover an exciting range of magazine collections such as comic heroes, crafts & cooking, technology, kids, sci‑fi fantasy, model making, sports and military history. The Contact Centre Consultant will be responsible for responding to English emails, answering English and calls, dealing with customer queries on our system.

You will be communicating directly with customers on the phone, by email, social media and live web chat. The purpose of the job is to provide a fantastic customer experience by always responding quickly and professionally.

The suitable candidate will be welcomed into the team where they will work alongside established, skilled consultants to help ‘raise the bar’ in terms of customer experience. Growth and development are encouraged and supported and over time will have the opportunity to progress their role and take on additional duties. This added responsibility being rewarded with a salary increase.

• Excellent telephone manner
• Excellent numeracy and literacy
• Excellent customer service skills
• Good analytical, decision making and problem solving abilities
• Previous retail and customer service experience would be beneficial

Job Title: Customer Admin Assistant

Salary: £12,21 per hour

Location: Ringwood, hybrid after training

Hours: 40 paid hours per week.

Shifts: A rota is supplied every two weeks with your working hours. Typical working hours for this role are 9.00 am – 5.00 pm and 11.30 am – 8.00 pm. Contracted hours are 7.00 am – 10.00 pm Monday to Sunday. The weekend shift will cover the hours between 9.00 am‑5.00 pm.

• 40 hrs a week
• 5 working days
• Two weekends per month
• Full training provided and paid for
• Great Working Environment
• Accessible by bus
• Free parking off site

• Competitive salary + attractive overtime
• 20 days paid holiday + additional days based on length of service
• Suggestion Box Monthly Winner Paid Reward
• Cycle To Work Scheme
• Home Computing Scheme
• Dentist scheme
• Bus Travel scheme
• Eye test vouchers
• Excellent onsite training and induction
• Staff room with complementary refreshments
• Corporate & client discounts, including hairdressing, gym membership, restaurants and bars
• Weekly dress down days
• Involvement with local charities and fundraising days / events