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Customer Service Advisor
Job in
Ringwood, Hampshire County, BH24, England, UK
Listed on 2026-01-06
Listing for:
South West Recruitment
Full Time
position Listed on 2026-01-06
Job specializations:
-
Customer Service/HelpDesk
Customer Service Rep, Bilingual
Job Description & How to Apply Below
Our established client based in Ringwood is looking to recruit a full time Customer Service Assistant to join a multi-channel Contact Centre. This inbound role involves handling new orders, customer service actions and upselling opportunities. Full training is provided for all elements of the role.
Key Responsibilities- Act as a liaison between customers and the client, ensuring smooth communication and resolution of inquiries.
- Handle incoming inquiries via phone, email and other channels, providing timely and effective resolution.
- Document interactions accurately and update customer information in the company database.
- Collaborate with internal teams to provide comprehensive solutions and escalating issues when necessary.
- Maintain a high level of professionalism and adhere to company guidelines and policies.
- Upsell and cross‑sell on every opportunity presented to increase revenue.
Job Title: Customer Service Assistant
Salary: £12.30 standard hours – £14.55 p / h out of hours (10pm to 8am)
Location: Ringwood
Hours: 40 paid hours per week.
Shifts: Rotating patterns between 8:00‑16:30, 9:30‑18:00, 15:30‑22:00 and 22:00‑8:00 out of hours.
Benefits- Competitive salary + attractive overtime
- 20 days paid holiday + additional days based on length of service
- Excellent onsite training and induction
- Corporate & client discounts, including hairdressing, gym membership, restaurants & bars
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