Customer Service Advisor

Our established client based in Ringwood is looking to recruit a full time Customer Service Assistant to join a multi-channel Contact Centre. This inbound role involves handling new orders, customer service actions and upselling opportunities. Full training is provided for all elements of the role.

• Act as a liaison between customers and the client, ensuring smooth communication and resolution of inquiries.
• Handle incoming inquiries via phone, email and other channels, providing timely and effective resolution.
• Document interactions accurately and update customer information in the company database.
• Collaborate with internal teams to provide comprehensive solutions and escalating issues when necessary.
• Maintain a high level of professionalism and adhere to company guidelines and policies.
• Upsell and cross‑sell on every opportunity presented to increase revenue.

Job Title: Customer Service Assistant

Salary: £12.30 standard hours – £14.55 p / h out of hours (10pm to 8am)

Location: Ringwood

Hours: 40 paid hours per week.

Shifts: Rotating patterns between 8:00‑16:30, 9:30‑18:00, 15:30‑22:00 and 22:00‑8:00 out of hours.

• Competitive salary + attractive overtime
• 20 days paid holiday + additional days based on length of service
• Excellent onsite training and induction
• Corporate & client discounts, including hairdressing, gym membership, restaurants & bars