Credit Control Administrator

Credit Control Administrator at Konecta

Base pay range: TBD, based on skills and experience.

A Credit Control Administrator is responsible for managing customer accounts, ensuring timely payments, and minimizing bad debts within TNC/247. Responsibilities include invoicing, transferring liability on penalty charge notices, chasing overdue invoices via phone, email and post, managing damage invoicing, aging debt credit control, vehicle immobilisation, escalation and support to other departments, stakeholder communication, compliance, debt recovery, and liaising with the CX team.

The role also involves assisting the manager in preparing court packs and providing holiday cover for recovery of excess and replacement vehicles.

• Improve efficiency in cash collection activities and reduce bad debt exposure.
• Chase overdue invoices in a timely manner in line with process.
• Invoicing and transferring liability for penalty charge notices.
• Provide holiday cover for recovery of excess and replacement vehicles.
• Immobilise vehicles in line with nonpayment processes.
• Recover debt for Hertz 247.
• Assist manager in preparing court packs.

• Moderate / Expert proficiency in Microsoft Office (Word, Excel, PowerPoint).
• Ability to collaborate with internal and external stakeholders across multiple functions and locations.
• Ability to influence and drive process and organisational change.
• Flexible and adaptable; ability to work effectively in ambiguous situations.
• Excellent verbal and written communication skills.
• Results driven, decisive, and problem-solving.
• Ability to build and support a high‑performing, fully‑engaged team.
• Motivation to keep a positive attitude in a fast‑paced environment.
• Ability to work under minimal supervision with a goal‑oriented mindset.
• Critical thinking and decision‑making skills.
• Excellent organisation, time management, delegation, and prioritisation skills.

• Debt recovery as a percentage of revenue.
• Recovery amount ratio.
• Insurance claims appropriately handled and closed.
• Compliance at all times.

Entry level

Full‑time