Administrator, Healthcare Administration, Healthcare

Overview

The East Dorset Hub is offering an exciting opportunity for a part-time Team Administrator to join our dedicated team. We are seeking a motivated and detail-oriented individual to provide high-quality administrative support within a dynamic healthcare environment. As a Team Administrator, you will work collaboratively as part of an administrative team, delivering flexible and efficient support to staff and community teams.

Your role will involve handling confidential information, managing referrals, and responding to telephone enquiries from patients, carers, GPs, and other professionals. Strong communication skills and discretion are essential, as you will often be the first point of contact for the service. The East Dorset Hub operates from 8:00 am to 6:00 pm, providing patient-centred care in the community. Our multidisciplinary team works closely with Dorset hospitals and GP practices to reduce hospital admissions and promote holistic care and wellbeing.

This is a part-time position (15 hours per week) based at St Leonards.

• To provide a flexible, comprehensive, safe and efficient confidential administrative and office systems service to support the delivery of excellent patient care.
• To manage referrals effectively and liaise with services to avoid duplication.
• To ensure that patients and contacts with the service are dealt with in a friendly, empathetic and professional manner and to help ensure that the patient’s experience is positive.
• To deal with confidential, contentious and urgent material proactively in a sensitive and appropriate manner, exercising analytical skills and sound judgement.
• Work as part of an efficient and professional team.
• To work systematically and develop communication networks that contributes effectively to the service provided.

• Proficiency in Microsoft Office applications (including Outlook, Word, and Excel).
• Excellent organisational skills and the ability to multitask.
• Strong communication skills and discretion; able to handle confidential information and act as a first point of contact.
• A calm and approachable manner to manage a busy workload and maintain positive interactions with service users and professionals.
• DBS check is required; employment in this post requires a Standard Disclosure and Barring Service (DBS) check, which will be funded by the Trust. Applicants subscribed to the DBS update service may present a valid certificate instead.

We’re a dynamic, forward-looking Trust delivering joined-up healthcare services across 12 community hospitals, specialist inpatient facilities, and integrated community and mental health services for a population of almost 800,000. We are committed to equality, diversity and an inclusive workplace where everyone is welcome and can be their best. We aim to empower people to make the most of their lives and work towards healthier lives, empowered citizens and thriving communities.

For further details or informal visits contact:
Name:
Linda Lockyer,

Job title:

Lead Health & Social Care Coordinator, Email: , Telephone: