Student Success & Services Coordinatior

Job no: 563652
Work type: Staff
Location: San José
Categories: Unit 4 - APC - Academic Professionals of California, Probationary, Full Time, Student Services, On-site (work in-person at business location)

Reporting to the Director of Resources and Operations and receiving work lead direction from the Associate Dean, the Student Success and Services Coordinator provides advanced, cross-functional program administration, specialized academic advising, and student support for applicants and enrolled students in the College of Information, Data and Society. The incumbent leads college-wide outreach, recruitment, engagement, and retention initiatives; manages student-facing digital resources;

and analyzes student outcomes to inform service improvements. Serving as a primary liaison among College leadership, program directors, and university partners, the position exercises independent judgment to resolve complex student cases and advance student completion and graduate success.

• Provide specialized academic advising, enrollment support, and eligibility guidance for applicants and enrolled students across college programs.
• Identify at‑risk students and coordinate targeted retention interventions that support academic progress and on‑time graduation.
• Investigate, prioritize, and resolve complex or non‑precedented student concerns; research options and recommend appropriate academic actions, petitions, and adjustments.
• Serve as a primary liaison with College leadership, department chairs and program directors, Graduate Admissions and Program Evaluation, and the Registrar's Office to resolve academic issues.
• Design, manage, and deliver student outreach and engagement activities, including open houses, webinars, workshops, poster sessions, and focus groups.
• Develop and manage student communication campaigns and outreach initiatives that advance recruitment, engagement, and retention goals.
• Maintain digital advising hubs, help desks, and student resources through Canvas and web platforms.
• Collect, analyze, and interpret student retention, persistence, time-to-degree, and survey data to support strategic goals and continuous improvement.
• Collaborate on survey design, administer student and alumni surveys, and present findings to faculty and leadership for program improvement and accreditation reviews.
• Recommend and implement administrative policy and operational improvements based on data findings and student service needs.

• Advanced knowledge of student development theories, academic advising practices, and service approaches for diverse graduate and undergraduate student populations.
• Ability to provide culturally responsive, professional, and respectful service in online and in-person settings.
• Ability to investigate complex student and administrative issues, exercise independent judgment, and develop solutions when direct precedent does not exist.
• Skill in researching, compiling, analyzing, and interpreting qualitative and quantitative student data and presenting clear reports and actionable recommendations.
• Ability to identify student needs, assess risks to academic progress, and coordinate effective outreach, intervention, and referral strategies.
• Skill in planning, coordinating, and delivering large-scale student outreach events, webinars, open houses, and communication campaigns.
• Technical proficiency with instructional, collaboration, data, and web platforms, including Canvas, Zoom, Drupal/Word Press, People Soft, Qualtrics, Google Apps, and Microsoft Office.
• Ability to establish and maintain collaborative, effective working relationships with students, faculty, university administrators, and external partners.

• Equivalent to graduation…