Sales Application Engineer

Travel based on customer requirements, projects, training, trade shows, and other relevant business needs

* Classification Notice: Exempt classification is based on the position’s assigned duties and applicable federal and state wage-and-hour requirements. The employee must perform the duties necessary to support the applicable exemption. Classification will be reviewed based on the employee’s actual job duties and work practices.

The Sales Application Engineer provides technical product and application support to customers, engineering firms, contractors, sales channels, and internal teams. The position helps evaluate applications, improve installations, troubleshoot operating concerns, deliver product training and demonstrations, and communicate technically sound Blacoh solutions.

This position combines engineering knowledge, customer service, field support, technical communication, and sales collaboration to help Blacoh meet customer expectations and support profitable growth.

Blacoh Industries manufactures engineered fluid-control products designed to improve system performance, protect critical equipment, and support safe, reliable operations. The Sales Application Engineer represents Blacoh professionally and demonstrates integrity, sound judgment, customer focus, and a commitment to continuous improvement.

• Provide technical support for Blacoh products in the field, including guidance to improve installations and troubleshoot application or operating concerns.
• Assist the sales team with product training for customers, engineering firms, contractors, and sales channels through classroom, webinar, and hands-on presentations.
• Set up and operate customer demonstrations and explain product function, application, and value.
• Communicate regularly with customers, engineering firms, sales channels, and factory personnel by telephone, video conference, email, and other written correspondence.
• Visit customer locations to present solutions, assess applications, provide education, conduct demonstrations, and troubleshoot installations.
• Educate customers about Blacoh equipment, upgrades, and complementary products that may improve system performance and customer value.
• Prepare technical reports, correspondence, specifications, calculations, presentations, and other technical materials for sales personnel, customers, and publications.
• Maintain project, engineering, drawing, and technical records in accordance with Company and ISO procedures.
• Document engineering work in the Company CRM or project-management system.
• Identify, prevent, and help resolve customer concerns by collaborating with Engineering, Sales, Customer Service, Operations, Quality, and other internal resources.
• Use customer input and market observations to help develop concepts for new products or services, including preliminary revenue, cost, and technical-resource considerations.
• Maintain professional and technical knowledge through training, industry publications, networking, trade shows, and relevant events.
• Demonstrate integrity, safety awareness, and compliance with Blacoh policies, procedures, quality requirements, and applicable laws.
• Perform other related duties and support team members as assigned, consistent with the position’s general nature and level.

• Minimum of three years of engineering experience in a technical, customer-facing, and/or sales-related role.
• Understanding of fluid dynamics, pressure vessels, engineering calculations, and technical drawings.
• Advanced engineering and mathematical skills appropriate to the role.
• Strong written and verbal communication, presentation, customer-service, and relationship-management skills.
• Ability to…