Operations Analyst

Position: Operations Analyst 1

At my Kaarma, we are not just leading the way in fixed ops solutions for the automotive industry- we are redefining what's possible for dealership service centers. Headquartered in Long Beach, California, and powered by a global team, our industry-leading SaaS platform combines communication, scheduling, and payment tools in one seamless solution that keeps dealerships and vehicle owners connected. With my Kaarma, every service interaction flows effortlessly, bringing good karma to customers and service teams.

Rooted in the principles of the Toyota Production System, we operate with precision, efficiency, and a relentless focus on continuous improvement to deliver a better experience for all. We are looking for innovators, problem-solvers, and tech enthusiasts passionate about building solutions people love to use. If you're ready to make an impact in an industry ripe for change, join us at my Kaarma and help shape the future of automotive service.

At my Kaarma, exceptional customer interactions are the cornerstone of our success. Our platform is meticulously engineered to communicate with customers at every aspect of the service, repair, and maintenance journey, ensuring positive and memorable experiences.

Question:
How do you manage a severity level 1 incident? Answer:
As an operation analyst, managing a severity level 1 incident requires immediate attention and swift action. The first step is to identify the root cause of the issue and then elevate it to the relevant teams for resolution. It is also important to notify all stakeholders and follow the established incident management process. Role

Description:

• We are seeking an Operations Analyst who will embody a customer-first mindset, ensuring high service uptime across Cloud, Server, Network, Storage, and Database environments. Grounded in the "Working Backwards" philosophy, the ideal candidate will actively design and optimize monitoring tools tailored to customer needs. This role requires cross-functional collaboration across global teams with a "Think Big, Start Small, Scale Fast" mindset.
  
  If you thrive in a dynamic, customer-centric environment and embrace a modern, data-driven approach to operations, this position offers the perfect opportunity.
  Familiarity with AI-powered tools and automation technologies is a strong plus.

The Operations Analyst will be responsible for the following:

• Monitoring of L1 Resources for All domains to cover and IT Environment (Cloud, Server, Network, Storage, and Database) and taking corrective action to ensure high service uptime.
• Evening OR night shift.
• Create / Setup monitoring Alerts & Dashboard.
• Design and develop infrastructure monitoring, reporting tools, and configuration management tools.
• Demonstrates curiosity in leveraging AI to enhance daily operations and quickly adapts to new AI tools for workflow improvement.
• Fine-tuning configuration to maintain the performance and functionality of the monitoring solutions in place.
• Prepare and maintain documentation and reports, and provide follow-up status on identified tasks.
• Handle outage processes and escalations based on the standard procedure and Follow up with the different engineering teams on pending high-priority tickets.

Skills and

Qualifications:

• Graduate in Computer Science or related area.
• Good Communication Skills (Should be able to communicate with the US & Canada Team).
• 0-3 years of experience.
• Understanding of AI concepts, with familiarity in current AI tools used for monitoring.
• Good knowledge of cloud providers like AWS, and GCP.
• Familiarity with the fundamentals of Linux scripting languages.
• Aware of configuration management tools like Ansible, Puppet, and Chef.

Nice-to-haves

• Experience with monitoring systems like Prometheus and Grafana.
• Red Hat…