Contracts & Performance Optimization Manager

The Manager, Contracts & Performance manages the day-to-day records, performance analysis, governance coordination and commercial documentation required for effective oversight of contracted security workforce services.

The role maintains contract registers and trackers, validates supplier evidence, prepares governance packs and dashboards, records decisions and drives actions through to closure.

The Manager acts as the working-level interface across operations, suppliers and corporate functions, identifying performance concerns and opportunities to improve consistency, value and economies of scale.

Key Responsibilities

CONTRACT RECORDS AND GOVERNANCE CONTROLS

• Maintain contract registers, key dates, obligations, deliverables, owners, changes and supporting records.

• Maintain action, risk, issue, decision, mobilization and recovery trackers.

• Maintain auditable meeting, correspondence, approval and evidence records.

SUPPLIER PERFORMANCE MONITORING

• Monitor KPIs and SLAs against approved definitions, thresholds and evidence requirements.

• Validate reported results against workforce, attendance, training, deployment and service records.

• Maintain scorecards and dashboards and identify recurring concerns.

PERFORMANCE GOVERNANCE

• Prepare governance packs, scorecards, risks, issues, actions and decisions.

• Coordinate and quality-check supplier and internal stakeholder inputs.

• Record decisions and actions for Senior Manager approval and drive actions to evidenced closure.

CONTRACT CHANGE AND COMMERCIAL COORDINATION

• Prepare initial contract amendments, variation orders, scope clarifications and supporting justifications.

• Coordinate working-level review with Procurement, Commercial, Finance and relevant stakeholders.

• Support future contract specifications, performance requirements, KPIs, SLAs and evaluation inputs.

• Maintain mobilization, transition and close-out readiness information.

RECOVERY AND IMPROVEMENT

• Prepare initial non-conformance records and evidence summaries.

• Track recovery plans, milestones, owners and evidence.

• Prepare closure evidence and recommend service, control and governance improvements.

VALUE, DEMAND AND REPORTING

• Collate workforce demand, service volumes, deployment changes and forecasts.

• Compare cost, demand, performance and outcomes to identify optimization.

• Identify common requirements, standard specifications and economies-of-scale opportunities.

• Produce concise management reporting on performance, risk, change and recovery.

Bachelor degree in Business, Commercial Management, Procurement, Contract Management, Operations, Finance or a related discipline.

Professional

Certifications:

Level 4 Contract or Commercial Management, Level 3 Risk Management or APMP/PMQ, Prince2 or Agile project management qualification

Minimum of 5-7 years of contract administration, supplier governance or service-performance experience in complex operating environments.

• Contract administration, supplier governance and evidence-based performance monitoring.

• Contracted workforce or labor-intensive service environments.

• KPI and SLA monitoring, non-conformance management, recovery planning and corrective-action tracking.

• Contract change, mobilization, transition and close-out support.

• KSA or GCC operating environment and major destination, city, venue or comparable complex operation.

• Experience supported by recognized contract-management, procurement, commercial, project-management, business-analysis, security or operational qualifications.