Senior Airport Services Agent

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Senior Airport Services Agent – Riyadh ( # 250000ML)

Location:

Kingdom of Saudi Arabia – Riyadh

Job Family:
Cargo & Airport Operations

Closing date: 25-Nov-2025

An exciting opportunity to join the Qatar Airways Outstations Team to support our operations in Riyadh, Kingdom of Saudi Arabia. We are recruiting for the role of Senior Airport Services Agent in Ground Services. The successful applicant will provide quality service to passengers in respect to check‑in, boarding, special services, lounges, and baggage services as per QR’s commercial and safety standards and procedures, ensuring passengers and baggage are handled consistently.

• Constant liaison with Check‑in, transfer desk, and other related areas for the smooth acceptance of passengers.
• Liaise with Check‑in, transfer desk, and support the Airport Services Supervisor in all areas.
• Escort and direct arriving/departing passengers to the respective areas such as hotel desk, visa counter, transfer desk, premium lounges and boarding gates.
• Assist the duty officer to handle company material and records.
• Liaison with GHA for quick processing of hotel and transfer passengers.
• Work with GHA and ensure smooth passenger handling.
• Assist passengers in regards to entry requirements, visas, residence permits, etc.
• Ensure passengers are assisted smoothly through airport facilities.
• Perform other related duties, as assigned, to ensure the efficient and effective function of the work unit.

• Minimum 3 years of job‑related experience required, with at least 1 year of relevant experience in Airport Operations of a leading airline.
• Excellent communication skills with fluency in English.
• High energy and positive attitude necessary to perform well in a highly pressured and demanding environment.
• DCS experience and knowledge of ticketing is an advantage.
• Ability to manage mishandled baggage services, including service recovery situations with customers.
• Ideally completed courses in Passenger Handling and Customer Services.
• High level of computer literacy.
• Excellent customer focus and service delivery.

• Seniority level:
  Mid‑Senior level
• Employment type:
  
  Full‑time
• Job function:
  Other
• Industries:
  Airlines and Aviation

Be part of an extraordinary story. Join us as we dare to achieve what’s never been done before. Explore infinite opportunities to grow and work on the biggest, most rewarding challenges that build your skills and experience.

Our story started with four aircraft. Today, we deliver excellence across 12 different businesses coming together as one. We have grown fast, broken records, and set trends that others follow. We don’t slow down by the fear of failure; instead, we dare to achieve what’s never been done before.

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