Customer Support Agent

Job in Riyadh, Riyadh Region, Saudi Arabia

Listing for: Urban Ridge Supplies

Full Time position
Listed on 2025-12-02

Job specializations:

Customer Service/HelpDesk
HelpDesk/Support, Customer Service Rep, Technical Support
IT/Tech
HelpDesk/Support, Technical Support

Salary/Wage Range or Industry Benchmark: 120000 - 150000 SAR Yearly SAR 120000.00 150000.00 YEAR

Customer Support Agent – Riyadh, Saudi Arabia

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. KSA-based only.

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Responsibilities

Respond to customer queries in a timely and accurate way, via phone, email or chat
Identify customers' needs and help them use specific features
Update internal databases with information about technical issues and useful discussions with customers
Monitor customer complaints on social media and reach out to provide assistance
Share feature requests and effective workarounds with team members
Inform customers about new features and functionalities
Follow up with customers to ensure their technical issues are resolved
Gather customer feedback and share it with our product, sales and marketing teams

Requirements

Familiarity with our industry is a plus
Experience using help desk software and remote support tools
Understanding of how CRM systems work (Zendesk)
Excellent communication and problem‑solving skills
Multi‑tasking abilities

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