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Customer Service Rep Technical Support HelpDesk/Support

ICQA Escalation Analyst — Data-Driven Ops Fixes

Job in Riyadh, Riyadh Region, Saudi Arabia
Listing for: Amazon
Full Time position
Listed on 2025-12-03
Job specializations:
  • Customer Service/HelpDesk
    Customer Service Rep, Technical Support, HelpDesk/Support
Salary/Wage Range or Industry Benchmark: 150000 - 200000 SAR Yearly SAR 150000.00 200000.00 YEAR
Job Description & How to Apply Below
A leading e-commerce company seeks a Tier III - Escalation Specialist in Riyadh to enhance customer service by managing operational issues and facilitating effective resolutions. Responsibilities include analyzing customer concerns, supporting shipment-related tasks, and ensuring operational performance. Candidates should have experience with Microsoft Office and analytical skills. Flexibility in scheduling and strong problem-solving capabilities are required.

This role offers a vital opportunity to impact customer satisfaction and operational success.
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