Customer Experience Director
Job in
Riyadh, Riyadh Region, Saudi Arabia
Listed on 2025-12-12
Listing for:
Virtucruit
Full Time
position Listed on 2025-12-12
Job specializations:
-
Customer Service/HelpDesk
Customer Service Rep, Customer Success Mgr./ CSM, Technical Support, HelpDesk/Support
Job Description & How to Apply Below
Virtu Cruit is partnering with a leading Saudi group to launch an automotive platform headquartered in Riyadh. We are seeking a Customer Experience Director to design a world-class customer journey and service culture.
Role Overview
The CX Director will establish customer experience frameworks, build omnichannel support, and ensure exceptional service delivery from launch.
Key Responsibilities
- Journey Mapping
:
Design end-to-end customer journeys for all platform touchpoints. - Service Operations
:
Establish call centers, chatbots, and digital support tools. - Customer Insights
:
Use data to track satisfaction, NPS, and loyalty KPIs. - Training
:
Implement customer service training for front-line teams. - Continuous Improvement
:
Lead initiatives to enhance the customer lifecycle experience.
Qualifications & Experience
- 12+ years of CX leadership in automotive, retail, or digital platforms.
- Strong CRM and customer service systems knowledge.
- Experience in building CX functions from the ground up.
What This Role Offers
A career-defining opportunity to set the gold standard for customer experience in Saudi Arabias automotive sector.
Required Skills:- Automotive
- Offers
- Operations
- CRM
- Service Delivery
- Customer Experience
- Retail
- Continuous Improvement
- Design
- Customer Service
- Leadership
- Training
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