Customer Care Advisor; Voice

Join to apply for the Customer Care Advisor (Voice) role at Tamara
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Tamara is the leading fintech platform in Saudi Arabia and the wider GCC region with a mission to help people make their dreams come true by building the most customer‑centric financial super‑app on earth. The company serves millions of users in the region and partners with leading global and regional brands such as SHEIN, Jarir, noon, IKEA and Amazon, as well as small and medium businesses.

Tamara is Saudi Arabia’s first fintech unicorn and is backed by Sanabil Investments, the Public Investment Fund (PIF), SNB Capital, , among others.

The Customer Care Advisor will work in our Customer Experience team, providing answers to customer queries through phone calls, website, and live chat regarding Tamara’s services. This role is based in our Riyadh offices and is onsite.

• Answer inbound phone calls, emails, and respond to live chats efficiently.
• Identify customer questions, concerns, and overall needs.
• Provide accurate answers and solutions to customer queries.
• Review customer accounts and transactions while resolving issues.
• Give detailed explanations of services.
• Understand and strive to meet support metrics while providing excellent customer service, following communication “scripts” when handling different topics.
• Respond quickly with urgency and remain adaptable without losing momentum.

• University graduate.
• Previous customer service experience is a plus.
• Native Arabic speaker.
• Fluency in English (B1 level).
• Ability to use computers and internet applications.
• Great verbal & written communication skills.
• Ability to handle customer issues and solve problems quickly.
• Flexibility with rotational working hours/days.
• Empathy and respect when working with colleagues and customers.

• Entry level

• Full‑time

• Other

All qualified individuals are encouraged to apply.