Customer Service Specialist

Customer Service Specialist

Riyadh, Saudi Arabia

• Receive all incoming calls to the contact center.
• Respond to customer inquiries and provide accurate data to meet their requirements.
• Handle customer feedback and comments and forward them to management.
• Receive complaints and related inquiries, taking the necessary actions.
• Raise customer requests and recommend target customer lists.
• Submit daily reports on requests to the contact center.
• Demonstrate professionalism and present the company and its services to customers without hesitation.
• Maintain familiarity with all service details offered to customers.
• Communicate with customers and utilize all available resources to present services effectively.
• Submit daily and monthly reports to the contact center.
• Maintain customer data and ensure continuous follow‑up.
• Achieve daily and monthly targets.
• Maintain familiarity with all procedures and steps required to serve customers in the best possible way.
• Be fully aware of the required specifications and standards for the product and services.
• Submit a report about customer complaints and issues to the Customer Service Manager.

• Ability to present the product to the customer in a professional manner.
• Proficiency in communication skills with different personalities.
• Flexibility and the ability to handle work pressure.
• Proficiency in presentation, negotiation, and persuasion skills.
• Ability to organize time and tasks effectively.
• Attention to detail and understanding customer needs and requirements.
• Collaboration with the team.

Diploma and higher.

Entry level

Full‑time

Staffing and Recruiting