More jobs:
Call Center Representative
Job in
Riyadh, Riyadh Region, Saudi Arabia
Listed on 2026-01-01
Listing for:
Emdad By Elm
Full Time
position Listed on 2026-01-01
Job specializations:
-
Customer Service/HelpDesk
Customer Service Rep, Call Center / Support
Job Description & How to Apply Below
Responsibilities
- Handle Customer Calls: Answer inbound calls, make outbound calls for surveys or follow-ups, and manage high call volumes.
- Provide Information: Offer accurate details about products, services, billing, and policies.
- Troubleshoot & Resolve Issues: Diagnose problems, offer solutions, and de-escalate frustrated customers.
- Process Transactions: Take orders, process returns, update accounts, and handle applications.
- Document Interactions: Accurately log call details, customer information, and resolutions in CRM software.
- Collaborate: Work with team members and other departments to improve service.
- Adhere to Metrics: Meet performance targets related to call handling time, resolution rates, and customer satisfaction.
Associate
Employment typeFull-time
Job functionCustomer Service
IndustriesHuman Resources Services
LocationRiyadh, Saudi Arabia
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