Customer Service Shift Leader

Direct message the job poster from Keeta

Keeta is an independent brand of Meituan, the world's largest tech-driven retail company. Keeta is revolutionizing the food delivery space. As a dynamic and innovative global platform, Keeta leverages cutting-edge technology to provide fast, reliable, and seamless food delivery experiences. With the mission "We help people eat better, live better", Keeta launched in 2023 and has rapidly expanded across key regions, including Hong Kong, Saudi Arabia and now in Brazil.

Are you passionate about delivering exceptional customer service and ready to take the next step in your career?

Customer Service Shift Leader to oversee and guide our call center team during rotating shifts. If you’re a natural problem-solver with strong leadership skills and thrive in fast-paced environments, we want to hear from you!

• Monitor and support call center agents during shift hours to ensure smooth operations.
• Provide real-time guidance and enforce service standards and best practices.
• Be the go-to person for urgent service issues and coordinate immediate responses.
• Spot inefficiencies and lead process improvements on the ground.

• 3+ years of customer service experience, ideally in a similar industry or fast-paced call center environment.
• Strong analytical thinking and crisis management skills.
• A team player with proven experience in coaching, building, and leading teams.
• Service-oriented mindset with high attention to detail and professionalism.

• A collaborative and supportive environment.
• A chance to grow your career in operations and team leadership.
• Opportunity to make real-time impact and shape service quality.

Interested or know someone who would be a great fit?

• Mid-Senior level

• Full-time

• Analyst and Quality Assurance
• Industries:
  Food and Beverage Services

Referrals increase your chances of interviewing at Keeta by 2x

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