Call Center Agent

SHRIMP SHACK is a leading brand under MHAB Food Trading Company, a pioneer in the commercial and food industry. The company is recognized for its exceptional operations and adherence to the highest standards of quality and precision. SHRIMP SHACK has established itself as a distinctive name in the seafood restaurant sector, operating over 16 branches across Saudi Arabia. The brand is dedicated to providing an outstanding dining experience to its customers.

This is a full-time, hybrid role based in Riyadh. The Call Center Agent will handle inbound and outbound customer calls, provide exceptional customer service, address inquiries, resolve complaints, and ensure customer satisfaction. The role involves effective communication, accurate data input into systems, and collaboration with the team to improve the overall customer experience.

• Strong interpersonal and communication skills.
• Basic to advanced computer literacy for managing data entry and system navigation.
• Ability to handle calls with professionalism and empathy.
• Previous experience in a similar role is preferred.
• Fluency in Arabic is required, in addition to an upper–intermediate level in English.

• Seniority level:
  Entry level
• Employment type:
  
  Full-time
• Industry: Food and Beverage Services