Officer-CT Call Centre Sales

About the company

At Almosafer (part of Seera Group), we’re not just part of the travel industry – we’re helping shape its future. As Saudi Arabia’s leading travel company, we serve millions across every segment of the travel and tourism ecosystem. Rooted in our name “Almosafer,” meaning the traveler, we strive to make every journey seamless, personal, and purposeful. Our diverse platforms and services are built to deliver enriching experiences that reflect the spirit of Saudi Arabia and the wider region.

We’re united by a bold vision: to be the undisputed leader in travel services, fostering lasting connections and setting new benchmarks for excellence in the Kingdom and beyond. Our team across Saudi Arabia and the wider region blends deep cultural understanding with forward‑thinking innovation, shaping a new standard for travel in the region.

We are looking for energetic and positive Customer Service agents to join our Almosafer team in Riyadh. You will help our customers with their travel plans by answering product and service questions, booking flights, tours, and hotels, and suggesting information about other products and services.

• Handle customer inquiries from escalation to closing.
• Resolve customer complaints and problems, aiming for customer satisfaction.
• Change, cancel, and refund flights, hotels, and packages according to rules and regulations.
• Complete necessary project operation documentation.
• Alert the Team Leader on issues or concerns that require escalation.
• Maintain the confidentiality of customer data.
• Adhere to work and accommodate business requests (including flexible locations & working hours).
• Achieve the SLA target and ensure customer satisfaction.
• Perform other related duties.

• 1+ years of experience in a Customer Service role.
• Strong communication skills in English, native Arabic.
• Passion for the travel industry.

At Almosafer, our teams work with purpose, clarity, and a shared commitment to doing things the right way. Across functions and locations, we value accountability, trust, and collaboration – and we create the structure and space for you to contribute meaningfully from day one.

Here, you will find a purpose‑led workplace where your ideas can create real impact. Ongoing learning and development to help you grow with intention. Recognition that celebrates your wins, both big and small. A community built on trust, curiosity, and shared momentum.

No matter where your journey started, at Almosafer, you will find space to grow, connect, and contribute meaningfully.