Customer Experience Specialist; Saudi Nationals

Overview

Join to apply for the Customer Experience Specialist (Saudi Nationals Only) role at Revie
.

Revie is a fast-growing interior design & execution company based in Saudi Arabia. We help clients transform their spaces — from concept to execution — through a seamless, technology-enabled customer journey.

Location: Riyadh, Saudi Arabia

Work Type: Remote

Serving Market: Saudi Arabia (KSA)

Department: Customer Experience

Employment Type: Full-Time

We are looking for a Customer Experience Specialist to be the first point of contact for our customers. You will manage inbound and outbound communication, qualify leads, and schedule consultations for our design team. You will work closely with Revie’s CX, Sales, and Design teams to ensure customers receive fast, clear, and friendly support throughout their journey. This role requires strong communication skills, high responsiveness, and a customer-first mindset.

• Respond to inbound customer inquiries (phone calls, Whats App, website leads)
• Conduct outbound follow-ups and schedule design consultations
• Qualify leads based on project needs, budget readiness, and timeline
• Maintain accurate CRM records and follow structured follow-up cadences
• Meet SLAs for first response time and daily outreach targets
• Coordinate smooth handover to design & sales teams
• Deliver a high-touch, premium customer experience
• Share customer feedback and insights to help improve CX processes

• Saudi national, based in Riyadh
• 2+ years experience in customer experience, inside sales, call center, or customer support
• Strong communication skills in Arabic & English
• Comfortable with both inbound and outbound calling
• Highly organized, disciplined, and proactive in follow-ups
• Experience using CRM systems or customer communication tools (preferred)
• Fast learner with a positive attitude and strong work ethic

• This role supports customers across Saudi Arabia
• Working hours aligned with KSA business hours
• Split-shift coverage between 09:00 AM – 10:00 PM KSA time
• 5-day workweek with a rotating schedule, Friday off
• Flexibility to support late evenings, peak hours, and high-demand periods when required

• Familiarity with Whats App Business, call workflows, and SLAs
• Background in service-driven or high-ticket sales environments
• Interest in interior design, architecture, or real estate

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