Service Desk Lead: Drive Ops & Client Impact

A leading technology firm in Riyadh is seeking a Service Lead to oversee service desk operations and manage a team. You will optimize service delivery, ensure compliance with SLAs, and maintain strong client relationships. The ideal candidate should have at least 3 years of customer service experience, including management of a team in a service desk environment. Strong leadership, analytical, and communication skills are required for this role.

The position offers an opportunity to drive performance improvements and enhance service quality.
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