Service Center Specialist; Tamheer

Job Description Summary

Service Center Specialist (Tamheer) will act as the face of GEHC to our highly valued customers and serve as the primary contact between the customer and GEHC Service Support. Customer Service Center Specialist is responsible from customer call handling, job management, FMI (Field Modification Instruction) execution and some additional tasks to support customer service across LCT

• Key responsibilities/essential functions include:
• Customer call handling and call back
• Corrective job creation, tracking and closure
• Remote service transfer
• Customer site visit planned date change request
• Remote Connectivity and Power& Grounding job management
• Field Modification Instruction (FMI), Installation, Option & Upgrades (O&U), helium refill operations
• Dispatching field team members to the corrective service requests with most efficient and smart planning option, considering engineering proficiency and geographical circumstances.
• Monitoring and closely following up down systems and hot issues until resolution and customer satisfaction
• Ensuring ongoing customer satisfaction by efficient planning of field operations and timely resolution of customer issues

Relocation Assistance Provided:
No