Senior Associate – Key Accounts Customer Care; Pipeline

Senior Associate – Key Accounts Customer Care (Pipeline)

Join to apply for the Senior Associate – Key Accounts Customer Care (Pipeline) role at Bupa Arabia
.

Role

Purpose:

To manage group secretary and members’ inquiries as per standards for Bupa Arabia and act as a proficient representative and supportive point of contact for members in full range of Bupa Services to keep hold of the caring and responsibility values of Bupa Arabia.

• Promote BA services by supporting members to utilize services (Tebtom, Rahatkom, Telemedicine, etc.) and keep members engaged with company services.
• Guide members on points of contact for queries and communication.
• Update members on insurance coverage details, follow up cases, inquiries and responses with full support.
• Complete transactions and answer members’ inquiries on time by aligning with internal departments to reach excellent customer satisfaction.
• Manage assigned projects with Kaizen methodology to contribute in business improvement and enhancing customer experience.

• Add and delete members and update member information and coverage class as per group secretary request for the policy coverage.
• Validate documents, contact information and link members to CCHI for membership amendments and complete the missing documents in the upload process.
• Validate medical claims received by members and request for missing documents required for submission.
• Ensure that added members have received membership confirmation and follow up on pending claims.
• Update members on pending claims and provider requests and justify rejections.
• Recover rejected pre‑authorization requests and support to revise the rejected requests.

• Background in customer service in telecommunications, insurance, hospitals, banks or FMCG.
• Ability to multitask and work under pressure.
• Commercial skills in combination with service mindset.
• Excellent follow‑up skills.
• Strong communication and negotiation skills.

Entry level

Full‑time

Other

Insurance

Referrals increase your chances of interviewing at Bupa Arabia by 2x.

Apply BELOW