MHLS Advisor, MnS S , MHLS

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Join the HR Contact Center team as a seasonal associate, which supports Amazon globally including India, APAC, and EMEA (Europe, Middle East and Africa) countries. Our team provides a multi‑language capability to internal customers and is looking for HR Contact Center Associates with Arabic and English to join us. Reporting to a Team Manager remotely, the team acts as first point of contact for employees and managers via phone, live chat, email, and internal case management systems by answering employee life‑cycle queries related to benefits, payroll, leave of absence, data management, onboarding, and terminations, as well as processing absence reporting requests.

• Handle and resolve HR queries in Arabic and English by referring to documentation such as FAQs and standard operating procedures and escalating where these cannot be resolved.
• Take ownership of employee contacts ensuring that each contact is accepted and resolved with a high degree of customer focus.
• Identify gaps in the supporting documentation, internal processes and areas where the level of customer service could be improved.
• Communicate effectively both verbally and in written form with employees to explain and resolve queries and concerns for the whole employee life‑cycle at Amazon.
• Actively seek employee feedback to improve levels of service.
• Work on rotational shifts in both weekends and weekdays, including holidays.

• Speak, write, and read fluently in Arabic.
• Experience with Microsoft Office including Outlook, Word, and Excel.

• Locations: VCC
  16‑VLINDOpsKarnataka (KA,IN).
• Relevant work experience in administration, customer service/call center, or HR environment.
• Very good proficiency in additional European languages.
• Ability to work in international teams where team members are in different locations and belong to different cultures.
• Ability to work with confidential information.
• Flexibility to work in a fast‑paced environment.
• Good interpersonal, communication, time‑management, and problem‑solving skills.

If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit (Use the "Apply for this Job" box below). for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.