Officer - BT Call Centre Sales

About the Job

The Job Holder will be responsible for overseeing the efficient operation of the Corporate Call Center, managing customer requests received via email, and addressing inquiries that may arise from these communications.

• Handle customer requests received by email promptly and professionally.
• Respond to inquiries and provide necessary clarifications or feedback related to the emails received.
• Ensure high-quality customer service standards are maintained at all times.
• Collaborate with other departments to resolve complex customer issues.
• Maintain accurate records of customer interactions and transactions.

• Excellent communication skills, both written and verbal.
• Strong customer service orientation with the ability to remain calm under pressure.
• Strong knowledge of domestic and international travel destinations, regulations, and procedures
• Proficiency in email correspondence and phone communication.
• Proficiency in travel booking systems and itinerary planning(Experience Amadeus system)
• Attention to detail and the ability to multitask effectively.
• Previous experience in a similar role is preferred.

At Almosafer, our teams work with purpose, clarity, and a shared commitment to doing things the right way.

Whether you're building platforms, supporting travelers, or shaping strategy, your work connects to something bigger. Across functions and locations, we value accountability, trust, and collaboration - and we create the structure and space for you to contribute meaningfully from day one.

Here, you will find:

A purpose-led workplace where your ideas can create real impact

Ongoing learning and development to help you grow with intention

Recognition that celebrates your wins, both big and small

A community built on trust, curiosity, and shared momentum

No matter where your journey started, at Almosafer, you will find space to grow, connect, and contribute meaningfully.