Collaboration & Unified Communications Engineer; L2

Collaboration & Unified Communications Engineer (L2)

• Strong experience in collaboration & unified communications related to the hardware listed below, including installation, configuration, administration, and troubleshooting.
• Cisco Telepresence Servers & MCUs
• Cisco Unified Communications Apps (cloud solutions, Jabber, Jabber Guest, etc.)
• Protocols: SIP, H.323, MGCP, SCCP
• Routing & Switching
• Cisco Certifications with a minimum of 5 years' experience (CCNP)

• Gather technical requirements, develop low‑level designs, and implement Unified Communications solutions.
• Clear understanding of Cisco Voice network deployment models and voice network device functionality.
• Clear understanding of VoIP protocols: SIP, H.323, MGCP.
• Clear understanding of telecom infrastructure protocols: ISDN and analogue signaling.
• Knowledge and experience with Cisco routing & switching products and networking.
• Set up and administration of site-to-site and remote VPN solutions.
• Responsible for unified communication network design, development, implementation, configuration, and testing.
• Handle operational processes for Cisco Unified Collaboration solutions.
• Experience troubleshooting VLAN, NAT/PAT, and common TCP/UDP ports.
• Manage, test, and evaluate all infrastructure components related to collaboration services.
• Collaborate with other teams to troubleshoot and resolve complex issues.
• Manage all servers within the Cisco Collaboration infrastructure.
• Provide high-level support to user support teams and end users.
• Monitor all UC hardware and software components end-to-end.

• Mid‑Senior level

• Full-time

• Information Technology
• Technology, Information and Media

Riyadh, Saudi Arabia