Manager Guest Management

Join to apply for the Manager Guest Management role at Esports World Cup Foundation
.

Team:
Guest Management
Activity:
Full Time
Role grade:
Manager (6)
Direct reports: 0
Indirect reports: 0
Reporting to:
Manager Guest Management
Role location:
Riyadh, Saudi Arabia

Job Purpose: You will oversee end-to-end guest relations operations across its global event portfolio. The ideal candidate is meticulous, thrives in fast-paced environments, and brings strong expertise in communication, CRM systems, and hospitality for high-profile sporting or entertainment events.

• Develop and maintain the complete communication journey for guests attending all EWCF events.
• Define and manage guest privileges for multiple guest categories.
• Draft, proofread, and format invitations, letters, brochures, and other guest-facing documents.
• Oversee the invitation process from preparation to dispatch.
• Manage reminder communications, follow-ups, and guest updates.
• Collaborate with CRM suppliers on daily operational needs and system improvements.
• Produce and maintain accurate RSVP reports for all events.
• Conduct rigorous data validation, merge and cross-check guest data from previous years, and ensure data integrity.
• Work with external vendors to recruit, onboard, and train guest relations managers.
• Coordinate closely with travel partners on guest flight and accommodation arrangements.
• Liaise with the internal visa team to ensure smooth and timely visa processing for all guests.
• Perform continuous quality control checks on the CRM portal and application, providing regular feedback to suppliers.

• Bachelor’s degree preferred—ideally in Hospitality, Communications, Sports Management, or a related field. Equivalent professional experience in guest relations or event management will also be considered.
• 5+ years of experience in guest management or guest relations, ideally within major sporting events, entertainment events, or large-scale international events.

• Exceptional attention to detail in preparing documents (brochures, invitations, formal letters, etc.)
• Strong motivation and resilience; ability to thrive in high-pressure, fast-paced environments
• Advanced data handling skills; proficient in Excel, Google Sheets, and data validation
• Flexibility to work irregular hours, evenings, and during event periods
• Excellent communication and guest-facing skills
• Strong organizational and multitasking capabilities
• Hands‑on experience with CRM systems (knowledge or certification is a plus)
• Proven track record in communicating with VIPs, partners, and high-profile guests
• Experience working in the GCC region is highly desirable
• Arabic language skills are a strong advantage
• Understanding of the esports industry is a plus

• Relocation support
• Transportation allowance
• Competitive compensation
• Housing allowance
• VIP medical insurance
• Opportunity to work on a new exciting project with a group of passionate professionals. You will get the freedom to excel and make a real impact.

Our mission is to build a diverse organization where our members, regardless of background or identity, have a sense of belonging. We genuinely believe that thanks to creating a collaborative environment where different perspectives are valued, we can achieve more. Together, we want to reshape the boundaries of what is achievable in the esports domain.