Quote Desk Representative; Saudi National

Quote Desk Representative (Saudi National Only)

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Quote Desk;
Providing Quotes;
Revenue Generation & Retention;
Transaction Handling;
Complaint Handling;
Administration;
Customer Experience.

• Responsible for completion of defined processes and procedures to deadline, ensuring accuracy, completeness, and compliance with relevant internal and external standards.
• Identifies anomalies as they arise and uses judgement based on rules and procedures to resolve; may escape to senior team members for complex issues.
• Performs defined procedures and processes with accuracy and completeness; ensures time commitments and deadlines are met using manual or system solutions.
• Verifies data and completes procedural checks against predefined processes or criteria to ensure accuracy and quality.
• May make decisions on procedural checks; seeks support of senior team members as required; provides feedback on processes and procedures for continuous improvement.
• Investigates and resolves problems or exception situations using systems or equipment; may act as focal point for specific types of resolutions within the department and across other teams.
• Supports implementation of corrective actions and escalates issues as appropriate.

• Customer Focus
  :
  Goes the extra mile to delight internal and external customers; acts with internal and external customers in mind; builds relationships through effective communication; identifies customers’ needs and expectations.
• Quality Focus
  :
  Makes quality the driving force; uses best practices to highlight opportunities; ensures attention to detail and accuracy; monitors for problems; implements corrective actions; contributes to continuous process improvement.
• Results Focus
  :
  Does ‘whatever it takes’ to meet goals & deliver results; takes ownership of goals and stays focused ensuring completion of tasks on time and with high quality.

• Microsoft / Office PC Skills.
• Written & Verbal Communication Skills.
• Project Management Skills.
• Interpersonal Skills.
• Language:
  Proficiency in English.

All qualified applicants will receive consideration for employment regardless of age, race, color, national origin, genetics, religion, gender, marital status, pregnancy (including childbirth or a related medical condition), physical or mental disability, or any other characteristic protected by applicable laws, regulations, and ordinances.

• Entry level

• Full-time

• General Business, Management, and Business Development

• Freight and Package Transportation