CX Solution Advisor Senior Specialist

Overview

We help the world run better. At SAP, we keep it simple: you bring your best to us, and we'll bring out the best in you. We're builders touching over 20 industries and 80% of global commerce, and we need your unique talents to help shape what's next. The work is challenging – but it matters. You'll find a place where you can be yourself, prioritize your wellbeing, and truly belong.

What's in it for you? Constant learning, skill growth, great benefits, and a team that wants you to grow and succeed.

What you’ll build

As the CX Solution Advisor (SA), you will be the go-to person for any CX solution questions within the CX SA team. You will leverage your deep expertise in CX solutions (Commerce, Sales, Service, and Emarsys) to support the entire sales cycle, from identifying opportunities to post-sale customer support. Additionally, you will assist customers in expanding their current SAP CX footprint to maximize value for their organization.

• Provide deep CX solution-specific expertise to support new sales and adoption for key customers
• Provide both standard and customized/personalized solution demonstrations that bring SAP CX solutions to life and show customers the value of SAP.
• Support the Account Team by delivering CX solution presentations to identify and qualify new opportunities and drive adoption and consumption of SAP CX solutions
• Evaluate account qualification criteria to determine further investment in pursuing opportunities
• Establish yourself as a CX thought leader within the account team and fine-tune account strategy
• Collaborate with the team in creating overall themes and competitive differentiation
• Conduct vigorous dry runs on strategic deals and customer engagements
• Transition engagement to implementation partner/ Services teams effectively
• Engage with customers to continue selling the vision of SAP CX solutions and ensure eagerness for renewal
• Leverage digital assets throughout the customer engagement, including demos, presentations, and other content

What you bring:

• Professional experience with large software/IT organizations, preferably in CX solution

• CX product and process experience and/or 10 years + of relevant SAP CX solutions experience

• Working knowledge of CX Cloud Solutions, Hosted Services, and Software as a Service/Platform as a Service models in the Business-to-Business Environment

• Viewed as a CX solutions/Industry expert across SAP with a track record of success

• Focus on creating compelling storylines and themes for customer interactions

• Ability to quickly understand customer business goals and ensure they are at the center of recommended solutions

• Passion and energy in all customer interactions

Skills you’ll use:

• Presentation Skills
• Demonstration Skills
• Value Selling
• Storytelling
• Business Acumen
• Customer Orientation
• Effective Communication

Where you belong:

• Collaborate to complement solution expertise and support customers and be our Customer Advocate

• Global Digital Content Factory:
Leverage digital assets created by the team throughout customer engagement

• Implementation Partner/Customer Services & Delivery:
Efficiently transition customer engagement for successful deployment and realization of solution value

• SAP Account Teams:
Share best practices and collaborate on providing solutions and services support across the entire customer journey.

Bring out your best

SAP innovations help more than four hundred thousand customers worldwide work together more efficiently and use business insight more effectively. Originally known for leadership in enterprise resource planning (ERP) software, SAP has evolved to become a market leader in end-to-end business application software and related services for database, analytics, intelligent technologies, and experience management. As a cloud company with two hundred million users and more than one hundred thousand employees worldwide, we are purpose-driven and future-focused, with a highly collaborative team ethic and commitment to personal development.

Whether connecting global industries, people, or platforms, we help ensure every challenge gets the solution it deserves. At SAP, you can bring out your best.

We win with inclusion

SA…