Application Support

Overview

This range is provided by Master Works. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

SAR
10,000.00/yr - SAR
18,000.00/yr

SAUDI ONLY

1-8 years of experience

• Applications Production environment management with knowledge on Windows OS and Linux OS Servers management
• Follow policies and procedures on Change Management and IT Governance standards
• Cybersecurity Reports review and validation and closing vulnerabilities and provide closure report with evidence
• Development knowledge: experienced on development outcomes including compiled files and configurations files of web applications and web servers management
• Troubleshooting live applications in Collaboration with Infrastructure teams (Systems, Networks, and IT Security) and provide RCA report
• Level 3 Support:
  Provide advanced technical support and troubleshooting for complex application issues
• Incident Management:
  Investigate, diagnose, and resolve application incidents, including software errors, performance issues, and system outages
• Problem Management:
  Analyze recurring incidents, identify root causes, and implement preventative measures
• Application Monitoring:
  Monitor application performance, identify potential issues proactively, and take corrective actions
• User Support:
  Assist users with application-related questions, provide guidance on best practices, and conduct training sessions as needed
• Application Upgrades & Deployments:
  Participate in the planning, testing, and deployment of application upgrades and patches
• Documentation:
  Maintain accurate and up-to-date documentation on application configurations, troubleshooting procedures, and knowledge base articles
• Vendor Management:
  Coordinate with software vendors for technical support, bug fixes, and resolution of critical issues
• Project Involvement:
  Contribute to IT projects related to application implementation, integration, and enhancement
• Continuous Improvement:
  Stay current with the latest technologies and best practices in application support
• Dev Sec Ops : regular activities on development lifecycle and manage pipelines, configurations, and maintenance

• Mid-Senior level

• Full-time

• Information Technology

• IT Services and IT Consulting