Desktop Support Engineer
Listed on 2025-12-02
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IT/Tech
Desktop Support, IT Support, Technical Support, HelpDesk/Support
Overview
Join to apply for the Desktop Support Engineer role at Creative Solutions
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We are looking to hire a skilled Desktop Support Engineer to assist our clients with computer hardware and software issues. You will be required to work on-site or via remote connection and assist with hardware installations, software upgrades, systems integrations, and basic IT-related issues. To ensure success as a Desktop Support Engineer, you should have extensive knowledge of home and office systems, good problem-solving skills, and high-level interpersonal skills.
A top-class Desktop Support Technician provides fast and effective support for clients experiencing basic hardware and software issues.
Desktop Support Engineer Responsibilities
- Responding to client support requests
- Contacting clients to find out the nature of the problem
- Traveling to the client’s location or connecting via a remote link
- Troubleshooting hardware and software issues
- Installing and maintaining hardware and computer peripherals
- Installing and upgrading operating systems and computer software
- Troubleshooting networking and connection issues
- Advising on software or hardware upgrades
- Providing basic training in computer operation and management
- Completing job reports and ordering supplies
Desktop Support Engineer Qualifications
- Bachelor’s degree in Computer Science or Information Technology (or equivalent experience certificate)
- Proven work experience as a Desktop Support Engineer or Support Technician
- Advanced knowledge of computer hardware systems, chipsets, memory modules, and peripherals
- Knowledge of popular operating systems, software applications, and remote connection systems
- Ability to solve complex hardware and software issues
- Ability to travel and work after hours when necessary
- Excellent interpersonal skills
- Good written and verbal communication skills
How to apply:
Apply with your details and we will get back to you within 48 hours.
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