Service Manager; ASM Cloud Services- EMEA​/MEE

We help the world run better At SAP, we keep it simple: you bring your best to us, and we'll bring out the best in you. We're builders touching over 20 industries and 80% of global commerce, and we need your unique talents to help shape what's next. The work is challenging – but it matters. You'll find a place where you can be yourself, prioritize your wellbeing, and truly belong.

What's in it for you? Constant learning, skill growth, great benefits, and a team that wants you to grow and succeed.

Job Title: Application Service Manager (ASM) for Cloud Application Services-EMEA/MEE

Location: Riyadh

Expected travel: approx.
30%

As an Application Service Manager (f/m/d) for Cloud Application Services Delivery Center EMEA MEE within the CAS Family, you will provide a wide range of services in SAP Cloud Application Services (CAS) for managing business process and application logic, data layers, application security, software releases, performance, integrations and adoption accelerator through a subscription.

Our application experts are engaged in the Operating Phase (Run-phase) to understand customer’s needs, helping to define and scoping elements and outcomes aiming a delivery of service excellence.

As an Application Service Manager (ASM) you will play a crucial role in driving customer engagement, promoting service excellence, and support upselling CAS offerings. You will also be responsible for managing the CAS engagement across the customer lifecycle and ensuring successful service delivery in line with customer expectations and satisfaction.

• Be responsible for ensuring that the CAS services provided to customers meet the highest standards of quality. (Promote CAS service quality excellence and one‑stop CAS experience)
• Point out proactively optimisation, innovation, adoption and potential improvements to customer
• Play a key role in driving customer engagement. Driving CAS engagement as a trailblazer and support up‑sell SAP’s products and CAS service portfolio
• Be responsible for ensuring the successful execution of the CAS engagement
• Collaborate closely with other SAP stakeholders
• Be the central role in orchestrating communication end‑to‑end
• Oversee & Lead the entire CAS customer lifecycle, including transition, stabilization, operations, and offboarding. You will be responsible for managing the budget, ensuring service quality, and driving growth throughout the engagement.

• Bachelor's degree in IT & Business Management, Engineering or a related field
• 6+ years of experience in customer account services, relationship management, or a similar role
• 3+ years of hands‑on experience in at least one SAP Solution Area (e.g. S/4 Hana – FI, MM, Success Factors, BTP…)
• 6+ years experience in leading (global) teams as project manager
• Solid Knowledge in SAP Portfolio & Offerings
• Solid experience in SAP Implementation Projects / Project Management and/or Managed Services
• Excellent documentation, communication, facilitation and interpersonal skills
• Strong problem‑solving capabilities in complex environments
• Strong customer orientation, result driven and execution focus
• De‑escalation skills
• Very good English and Arabic‑skills are a must

Where you belong:

Within Adaptation Services Center (ASC), the Cloud Application Services (CAS) team is responsible for delivering high quality services to our RISE customers post go live especially in the operations phase.

SAP innovations help more than four hundred thousand customers worldwide work together more efficiently and use business insight more effectively. Originally known for leadership in enterprise resource planning (ERP) software, SAP has evolved to become a market leader in end‑to‑end business application software and related services for database, analytics, intelligent technologies, and experience management. As a cloud company with two hundred million users and more than one hundred thousand employees worldwide, we are purpose‑driven and future‑focused, with a highly collaborative team ethic and commitment to personal development.

Whether connecting global industries, people, or…