SDEIII, SRE

Overview

Welcome to the world of Mrsool! On-demand delivery meets unparalleled user needs to deliver anything you desire. Mrsool is one of the largest delivery platforms in the Middle East and North Africa (MENA) region, with high ratings on Apple's App Store and Google Play Store. Mrsool provides an unmatched "order anything from anywhere" experience through an extensive fleet of dedicated on-demand couriers, delivering items to customers’ doors wherever they are.

Whether it’s a late-night craving, a forgotten item, or a special gift, Mrsool aims to offer convenient delivery at the tap of a button.

The Job in a Nutshell We are looking for a highly skilled SDEIII, SRE to ensure the reliability, scalability, and performance of our systems. The ideal candidate has deep expertise in AWS
, Kubernetes
, and modern cloud infrastructure, along with strong problem-solving skills and a proactive approach to improving system resilience and automation.

• Develop and maintain monitoring and alerting systems to proactively identify and address issues
• Troubleshoot and escalate production incidents to minimize downtime and improve system reliability
• Continuously improve our infrastructure and processes to optimize scalability and efficiency
• Participate in and take ownership of on-call rotations to ensure 24/7 support for our application
• Perform routine maintenance and upgrades to keep systems up to date
• Contribute to efforts to improve our security posture and compliance with industry standards
• Communicate complex technical concepts clearly to both technical and non-technical stakeholders to enable informed decisions
• Mentor and coach junior engineers, fostering professional growth and delivering high-quality work
• Stay up-to-date with the latest advancements in site reliability engineering and share knowledge with the team
• Identify opportunities for organizational improvements and propose optimizations to team structures and execution
• Collaborate with development teams to design and implement automated deployment and testing pipelines
• Collaborate with development teams to design and implement scalable infrastructure

• Bachelor s degree in Computer Engineering, Computer Science, or related field
• 5+ years of experience in a similar role, preferably in a high-traffic, high-availability environment
• Proficiency in at least one programming language (Python, Ruby, Java, Go, etc.)
• Strong understanding of cloud infrastructure and related technologies (AWS, GCP, Azure, Kubernetes, Docker, etc.)
• Excellent troubleshooting and problem-solving skills
• Experience with automation and configuration management tools (Chef, Ansible, Puppet, Terraform, etc.)
• Familiarity with monitoring and alerting tools (Prometheus, Grafana, Nagios, etc.)
• Strong communication and interpersonal skills, enabling effective collaboration with cross-functional teams
• Ability to navigate ambiguity, set clear expectations, and thrive in a fast-paced, dynamic environment
• A solid grasp of computer science fundamentals for distributed systems and networks

• Inclusive and diverse environment that values innovation and provides flexibility
• Competitive compensation with potential share options and performance-based incentives
• Personal growth and development support, including regular training and an annual learning stipend
• Autonomy and mentorship to support personal success and company growth

• Mid-Senior level

• Full-time

• Other

• IT Services and IT Consulting