Technical Support Engineer

Technical Support Engineer - Riyadh, Saudi Arabia

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• Providing technical support to Fortinet customers/Partners on Fortinet products (Forti Gate and Forti Proxy) through Web/CHAT and Voice based channels.
• Collection and analysis of customer network information to resolve technical issues.
• Recommending corrective actions based on gathered data and analysis, including configuration amendments.
• Running real‑time phone or remote troubleshooting sessions with customers.
• Advising/educating engineers/customers within procedural guidelines to ensure a complete solution to their technical or service questions; recreating, identifying and providing input on unique or recurring customer problems.
• Focusing on delivering a positive customer experience according to Fortinet standards and meeting KPIs.
• Setting up the test environments as necessary for replication of the customer reported issues and providing the documentation on those setups.
• Technical documentation.

• 1 and above years of relevant experience in Networking / Network Security industry.
• Very good knowledge of general networking and network security concepts.
• Ability to work independently and/or as a team.
• Ability to quickly learn new or unfamiliar technologies and products, independently using training sessions, documentation and online resources.
• Ability to meet deadlines, goals and objectives.
• Proficient verbal and written communication skills.

• Having any industry certificates (NSE 4/NSE7 / CCNA/CCIE/PCNSE/JNCIA etc.).
• Basic experience with network and network security devices – Firewalls/IPS etc.
• Knowledge of dynamic routing protocols and implementation (OSPF, BGP).
• Knowledge of authentication protocols and methods (LDAP, SSO, 2‑factor authentication etc.).
• Knowledge of VPN, IPSec and SSL VPN.

• Bachelor's / Master’s Degree in CSE / Electronics / Electrical / BCA / BSc.
• Diploma in CSE /
  
  B.Tech with considerable experience.

Fortinet (NASDAQ: FTNT) is a worldwide provider of network security appliances and the market leader in unified threat management (UTM). Our products and subscription services provide broad, integrated and high-performance protection against dynamic security threats while simplifying the IT security infrastructure.

Fortinet is headquartered in Sunnyvale, California USA, with offices around the world. If you're looking for a fast-paced, challenging and rewarding environment, then Fortinet is the place for you. We are an equal opportunity employer offering exciting work, competitive compensation and benefits.

Entry level

Full-time

Information Technology

Computer and Network Security

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