Implementation Engineer

Omniful gives businesses one place to run everything operations and supply chain. It brings together all of the operating systems that are normally scattered across a company, like Order Management, Shipping Gateway, Warehouse Management, Transportation Management, Supply Chain, Point of Sale and more. For the first time ever, you can manage and automate every part of the operations lifecycle in a single system.

Omniful enables retail, logistics, D2C brands, and e-commerce businesses to scale efficiently and enhance customer satisfaction through a unified, vertically integrated solution.

Based in Riyadh, KSA, Omniful has raised $10+M from the region’s top investors RAED Ventures, Venture Souq, SEEDRA Ventures, Jahez Group, DASH Ventures, Bunat Ventures, Sanabil 500,and is considered one of the fastest-growing SaaS startups that came out of the MENA region.

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As an Implementation Engineer at Omniful, you will play a pivotal role in ensuring new and existing clients are onboarded smoothly onto our platform. You’ll work closely with the Sales, Product, and Customer Success teams to configure solutions, assist in system integrations, and guide customers through the setup, onboarding and training process. Your contribution will be key in accelerating time-to-value and driving high levels of customer satisfaction.

• Onboarding & Configuration

  • Collaborate with cross-functional teams to gather customer requirements and design tailored implementation plans.

  • Configure Omniful’s platform products (e.g., OMS, WMS, TMS, POS) to align with specific client workflows and objectives.

  • Support data migrations and initial system setups, ensuring accuracy and alignment with customer expectations.

• Integration & Testing

  • Assist in integrating external systems and third-party applications (e.g., e-commerce platforms, ERPs) with Omniful’s APIs.

  • Conduct thorough testing to identify any technical or data discrepancies, working closely with Engineering and Product teams to resolve issues.

  • Document integration processes and ensure any custom developments meet quality and timeline requirements.

• Project Coordination

  • Maintain and update project trackers or documentation, providing regular status reports to Implementation Head and other stakeholders.

  • Communicate effectively with clients regarding progress, next steps, and potential risks or delays.

  • Help manage timelines and deliverables, ensuring milestones are met and escalations are handled promptly.

• Customer Training & Enablement

  • Support client training sessions, demos, and workshops, helping new users learn best practices for leveraging Omniful’s platform.

  • Assist in creating training materials, user guides, and FAQs that empower customers to become self-sufficient.

Gather customer feedback during and after implementation to identify potential enhancements or roadblocks.

Collaborate with the Product team to relay valuable insights that can inform product roadmap decisions and future features.

Contribute to refining implementation processes and playbooks based on lessons learned.

Experience: 24+ years in an implementation, professional services, or technical support role within a B2B SaaS or enterprise software environment.

Technical Aptitude: Familiarity with APIs, system integrations, and data analysis. Experience in logistics, supply chain, or e-commerce is a plus.

Project Coordination: Demonstrated ability to manage multiple tasks or projects simultaneously, meeting deadlines and maintaining high-quality work.

Communication: Strong written and verbal communication skills, capable of articulating technical concepts to both technical and non-technical audiences.

Analytical Thinking: Capable of diagnosing issues, gathering root-cause details, and implementing viable solutions.

Customer-Centric Mindset: Driven by the goal of ensuring smooth customer onboarding and rapid time-to-value.

Detail-Oriented: Thorough in configuration and testing tasks, minimizing errors and ensuring a seamless handoff to customers.

Collaboration: Willingness to…