IT Support Engineer

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About Nayla Finance Nayla Finance is a fast‑growing Saudi fintech company on a mission to redefine financial inclusion. We move fast, build with purpose, and empower businesses and individuals with smart, compliant, and people‑focused financial solutions. We’re building a world‑class team that values ownership, clarity, and impact.

Role Summary We are looking for a hands‑on IT Engineer to own day‑to‑day IT operations at Nayla Finance. This role covers IT support, systems administration, network management, device provisioning, user access control, asset tracking, and security hygiene. You will be the go‑to person for building a stable, secure, and high‑performance IT environment that supports a scaling startup. This role is perfect for someone who is technical, structured, and solutions‑driven—someone who loves solving IT challenges and building internal systems that support people.

• Provide end‑user support (Windows/Mac troubleshooting, software installs, printers, VPN, Office 365/Google Workspace).
• Serve as the first point of contact for IT‑related issues and tickets.
• Own IT helpdesk operations with SLA‑driven response and resolution times.
• Manage and monitor internal systems (Microsoft 365, VPN, company domains, cloud services).
• Manage user accounts, permissions, and access control (joiners, movers, leavers).
• Ensure secure backup and data recovery practices are in place.
• Configure and maintain routers, switches, firewalls, and network performance.
• Monitor network uptime and security across office environments.
• Work with ISPs/vendors to maintain connectivity and infrastructure.
• Handle provisioning, configuration, and maintenance of laptops and IT equipment.
• Track company IT assets and licenses with full lifecycle visibility.
• Support procurement and vendor coordination for IT hardware/software.
• Implement IT security hygiene (password policy, MFA, access logs).
• Support compliance for SAMA, cybersecurity assessments, and IT audits.
• Work closely with the CISO and Compliance team for IT security alignment.
• Collaborate with HR for onboarding/offboarding automation.
• Support Tech/Product teams with system configurations, tools, and environments.
• Develop IT documentation, SOPs, and knowledge base for internal use.

• Bachelor’s degree in IT, Computer Science, or related field.
• 2–5 years of experience in IT Support / System Administration.
• Strong experience with Microsoft 365 Admin Center, Azure AD, Windows/Mac OS.
• Good knowledge of networking (DNS, DHCP, VLAN, firewalls).
• Experience with endpoint security and IT asset management.
• Solid troubleshooting and diagnostics skills.
• Strong ownership and problem‑solving mindset.

• Experience in a startup or fast‑paced environment.
• Familiarity with ticketing systems (e.g., Jira, Freshdesk, Zendesk).
• Experience with IT policies and cybersecurity basics.
• Arabic + English communication.
• Certifications (CCNA, CompTIA A+/N+, Microsoft, ITIL) are a bonus.

• High sense of responsibility and urgency.
• Strong attention to detail.
• Structured and process‑driven.
• Trusted team player—respects confidentiality and security.
• Can work under minimal supervision and handle priorities.