Monitoring Tools Lead

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We are looking for an experienced Monitoring Lead / SME to design, manage, and evolve our enterprise monitoring strategy using Open Text Tools (OBM, APM, Site Scope, OO & NNMi), Dynatrace, and Solar Winds. The candidate will drive observability practices, manage a monitoring team, and ensure high service availability for critical business applications and infrastructure.

• Define and implement the enterprise monitoring and observability strategy.
• Lead and mentor L1/L2 and mid-level support teams.
• Oversee monitoring design, integrations, and tool enhancements across OBM, Dynatrace, and Solar Winds.
• Collaborate with architects, Dev Ops, and application teams to implement full-stack observability solutions.
• Drive automation, self‑healing, and AI/ML‑based predictive monitoring initiatives.
• Present monitoring health, trends, and improvements to senior stakeholders.
• Ensure compliance with ITIL processes, SLAs, and audit requirements.
• Plan capacity, scalability, and roadmap for monitoring tools and practices.
• Expertise in designing and scaling monitoring with HP Sitescope across enterprise environments.
• Strong experience in integrating HP Operations Orchestration (OO) with monitoring tools for end‑to‑end automation.
• Ownership of HP Service Manager (SM) and Service Portal, ensuring process compliance, SLA adherence, and reporting to leadership.

• Expertise in OBM (event/incident correlation), Dynatrace (APM, RUM, synthetic monitoring), and Solar Winds (NPM, SAM, DB monitoring).
• Strong understanding of enterprise IT landscapes - cloud (AWS/Azure/GCP), on‑prem, hybrid infrastructures.
• Proven leadership and team management experience.
• Experience with observability practices – logs, metrics, traces, distributed monitoring.
• Strong stakeholder management and communication skills.

7+ years in IT monitoring/observability, with at least 2–3 years in a leadership role.

At DXC Technology, we believe strong connections and community are key to our success. Our work model prioritizes in‑person collaboration while offering flexibility to support wellbeing, productivity, individual work styles, and life circumstances. We’re committed to fostering an inclusive environment where everyone can thrive.