Advisory Solution Consultant

Overview

Company

Description:

Service Now is a global market leader delivering AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. Our cloud-based platform connects people, systems, and processes to help organizations work smarter, faster, and better. Join us as we pursue our purpose to make the world work better for everyone.

As a member of our Solution Consulting team, you will support Solution Sales for Employee Experience, Customer Workflow, and ITX. You will guide revenue for one of our products with the support and partnership of Sales, Product Management, and the executive team. This is a hands-on technical consultant who can go wide and deep on solution delivery and solution positioning during sales cycles.

What you get to do in this role:

• Support product sales as a technical and domain expert of a client-facing sales team
• Lead discovery workshops to determine customers  challenges and give product demonstrations to align our solution with customer needs
• Answer product feature and technical questions from customers, channel partners and Service Now colleagues
• Provide feedback to product management about product enhancements that address customer needs and provide additional value
• Share and learn best practices and reusable assets with other Solution Consultants to enhance the quality and efficiency of the team
• Stay current on competitive analysis and market differentiation
• Support marketing events including executive briefings, conferences, user groups, and trade shows

To be successful in this role you have:

• Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI s potential impact on the function or industry.
• Extensive pre-sales solution consulting or sales engineering experience
• Proficiency with the Service Now platform or technical expertise with cloud software solutions
• Experience working collaboratively with product management, product marketing, partners, and professional services
• Territory management skills, including pipeline building and working with Sales counterpart to guide execution excellence
• Fluent in English and Arabic
• Travel, as necessary

Work Personas

We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to Service Now employees depending on the nature of their work and their assigned work location. Learn more here. To determine eligibility for a work persona, Service Now may confirm the distance between your primary residence and the closest Service Now office using a third-party service.

Equal Opportunity Employer

Service Now is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements.

Accommodations

We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact [email protected] for assistance.

Export Control Regulations

For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), Service Now may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon Service Now obtaining any export license or other approval that may be required by relevant export control authorities.