Technical Account Manager; TAM – Datacentre Team KSA

Technical Account Manager (TAM) – Qualcomm Data centre Team, Riyadh, KSA

Qualcomm Middle East Information Technology Company LLC

Qualcomm is enabling a world where everyone and everything can be intelligently connected. You interact with products and technologies made possible by Qualcomm every day, including 5G‑enabled smartphones that double as pro‑level cameras and gaming devices, smarter vehicles and cities, and the technology behind the smart, connected factories that manufactured your latest purchase. Qualcomm 5G and AI innovations are the power behind the connected intelligent edge.

You’ll find our technologies behind and inside the innovations that deliver significant value across multiple industries and to billions of people every day.

Qualcomm is leveraging its expertise in hardware‑accelerated AI to deliver powerful, energy‑efficient generative AI and computer vision workloads for data centres. As a Technical Account Manager (TAM) on the Qualcomm Data Centre team in Riyadh, you will manage key customer projects and oversee technical aspects of hardware and software deployments for deep learning inference acceleration at rack‑scale. This role requires strong technical leadership, project management skills, and the ability to build trusted relationships with customers.

• Support the sales account manager by leading the management of the technical relationships between the customer and Qualcomm’s Data Centre business unit.
• Provide overall project management for the customer project from concept through commercial deployment.
• For projects under development: drive customer issues to resolution, mitigate escalations and set expectations with the customer by collaborating with engineering on a daily basis.
• For projects under evaluation: engage with the customer by organizing trainings, reviewing the design concept, gathering project requirements, and analyzing the gaps & risk involved in commercial deployment.
• Align customer milestones with Qualcomm’s hardware and software deliverable timeline by collaborating with product and program management.
• Review the customer portfolio on a monthly basis, prioritize customer projects and provide justification for technical support resource allocation.

• 8+ years cloud data centre experience.
• 4+ years of managing large scale data centre projects and customer relationships.
• Ability to proactively manage customer expectations to influence customer relations and design decisions.
• Excellent oral and written communication skills, including the ability to effectively present information to a range of audiences.
• Familiarity with cloud reliability requirements, SLAs, and instance qualification processes.
• Excellent communication and problem‑solving skills.

• Program Manager experience, managing complex technical projects in a SW environment.
• Experience leading and directing engineers that are in independent functional organizations.

• Bachelor’s in Electrical Engineering, Computer Science.
• Preferred:
  Master’s in Business Administration and/or Electrical Engineering, Computer Science.

• Salary including housing & transport allowance.
• Stock (RSU’s) and performance related bonus.
• 16 weeks fully paid maternity leave.
• 6 weeks fully paid paternity leave.
• Employee stock purchase scheme.
• Child education allowance.
• Relocation and immigration support (if needed).
• Life and medical insurance.
• Live+ Well reimbursement for health and recreational membership fees.

Qualcomm is an equal‑opportunity employer. If you are an individual with a disability and need an accommodation during the application/hiring process, rest assured that Qualcomm is committed to providing an accessible process. You may e‑mail disability‑ or call Qualcomm’s toll‑free number. Upon request, Qualcomm will provide reasonable accommodations to support individuals with disabilities to be able participate in the hiring process.

Qualcomm is also committed to making our workplace accessible for individuals with disabilities. (This email address is used to…