Apple Technical Support Specialist

We are seeking a highly skilled and certified Apple Technical Support & Operations Specialist to join our team.

• Deliver Apple technical and compliance training to service personnel.
• Manage and oversee Apple GSX account operations.
• Handle daily technical escalations for various repair types and validate repair compliance.
• Prepare and enroll team members in Apple certification programs.
• Maintain up-to-date technical data, including software updates, service bulletins, and knowledge base resources across all technical centers.
• Ensure technical centers are properly equipped, organized, and operationally efficient.
• Analyze repair to ensure compliance with Apple service standards.
• Proactively manage action plans for non-conformities and service improvements.
• Stay informed and contribute to readiness processes for new Apple product launches.

• Minimum 3 years of proven professional experience with Apple products and services.
• Apple certifications such as ACIT, ACMT, or equivalent.
• Strong training and communication skills with the ability to educate technical staff effectively.
• Excellent analytical and problem-solving abilities.
• Ability to manage technical operations both onsite and remotely.
• Familiarity with Apple repair standards, GSX, and service protocols.

• Entry level

• Full-time

• Information Technology

• Retail

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