E-Commerce Manager

Alkaffary Group is on the lookout for an experienced and innovative E-Commerce Manager to lead our online sales strategy and drive the growth of our e-commerce platform. In this role, you will be responsible for developing and executing comprehensive e-commerce strategies to enhance customer experience, increase online sales, and manage product selection. You will collaborate closely with marketing, logistics, and IT teams to optimize the e-commerce website and successfully implement promotional campaigns.

If you're passionate about e-commerce and want to help shape the online presence of a thriving company, Alkaffary Group is the place for you!

• Develop systems, standards, and best practices for new product listings, content creation, distribution, and maintenance.
• Provide support across digital marketing areas, including PPC, Email Marketing, SEO, Keyword Research, Google Analytics, Website UX, and Paid Social Media.
• Identify best practices for SEO related to inventory, pre-orders, and pricing strategies.

• Track product sales changes using web analytics tools (e.g., Google Analytics) and Excel (pivot tables, VLOOKUP) for organized reporting.
• Oversee key operational tasks, including stock management, category updates, and handling product returns.
• Collaborate closely with merchandising, operations, and customer service teams to enhance efficiencies, trade activities, and customer experience.

• Manage product uploads, build new categories, update product details, and execute promotional campaigns.
• Play an active role in User Acceptance Testing (UAT) for development projects and conduct regular site checks to ensure accuracy at all times.
• Coordinate daily e-commerce marketplace activities such as product uploads, performance reporting, and stock transfers.

• Prepare reports on e-commerce trade performance, including key performance indicators (KPIs), provide data-driven insights, and conduct in-depth analysis to understand shopping behaviors and trends.
• Participate in the ongoing development and improvement of the website to enhance user experience and site performance.

• Minimum of 5 years of experience in a retail-focused organization
  , with at least 3 years in digital or e-commerce roles. Hands-on experience with e-commerce platforms like Shopify
  , Zid
  , and Salla
  , including product management
  , promotions
  , and store optimization
  , preferably within a company that operates both offline retail and online sales channels
  .
• Proficient in using analytical tools such as GA4
  , Clarity
  , or Hotjar to assess performance and identify areas for improvement and innovation.
• Strong understanding of e-commerce user experience (UX),
  content development projects
  , and user interaction across digital platforms.
• Excellent data analysis skills with the ability to define and track commercial objectives
  , sales targets
  , and conversion funnels
  .
• Advanced Excel skills and good familiarity with web design basics
  , with a keen eye for detail and consistency.
• Experience managing cross-functional workflows using task/project management tools such as Click Up
  , Asana
  , or Notion
  , with the ability to coordinate across marketing, operations, and logistics.
• Solid understanding of payment workflows (e.g.,
  Tamara
  , Tabby
  , Mada
  , COD
  ) and ability to collaborate with finance and accounting teams for reconciliation.
• Proven ability to manage order fulfillment
  , returns
  , inventory tracking
  , and ensure smooth operational execution.
• Strong digital background with hands-on experience in performance marketing
  , online sales optimization
  , and digital product positioning
  .