Account Manager, US AVS, Selling Partner Services

Account Manager, US AVS, Paid Selling Partner Services

About Amazon

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The world's brightest technology minds come to Amazon to research and develop technology that improves the lives of shoppers and sellers around the world.

About the Role

Account Manager – Amazon Vendor Services, North America

As an Account Manager you will be part of Amazon Vendor Services (AVS), a team of Retail Business Services. You will help shape and deliver on a strategy for managing Amazon AVS vendors. AVS looks for bright, customer‑centric, driven, and creative candidates. You will interface with Ecommerce/Digital teams of your assigned vendors and internally with stakeholders across our Retail Vendor Management and Vendor Services teams, while being responsible for multiple aspects of the vendor’s business with Amazon.

You will engage directly with multiple internal teams to optimize and troubleshoot to grow business for your vendors on Amazon.

You will utilize a wide range of skills and work across major functional areas such as selection, catalogue quality, buying, inventory management, finance, and operations to drive the performance of vendor partners  this role you will focus on driving numerous aspects of managing the customer relationships with vendors. You will conceive, create, and analyze a wide range of deal activities to grow the vendor’s traffic, brand awareness, customer conversion, and revenue on Amazon.

You will also examine operational aspects of the vendor’s business with Amazon, conducting root‑cause analysis of issues and opportunities impacting business.

Timings will be as per North America shift, 3:00 pm IST to 12:00 am IST.

• Establish long‑term partnerships with key vendor partners for the group of vendors handled.
• Partner with the Retail Category Team and build successful communication channels at all levels, set proper expectations, provide clear status communications, and manage toward a growth plan for the vendors.
• Build and execute a joint business plan that delivers on key business opportunities and relevant KPIs for the vendors and Amazon.
• Conduct deep‑dive analysis on vendor issues and publish recommendations and action plans based on data to improve vendor experience.
• Success will be measured by the performance of your vendors on input metrics and the impact on creating a great customer experience for buying consumers.
• Conduct regular business reviews with vendors, highlight business metric performance, and build action plans.

• 2+ years of sales or account management experience
• Experience with Excel
• Experience analyzing data and best practices to assess performance drivers

• Experience analyzing key open issues and resolution metrics for each of the managed accounts
• Experience in relationship management within technology, start‑ups, or SaaS platforms

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