Technical Services & Maintenance Manager

Technical Services & Maintenance Manager

Extensive experience in executing and managing:

• Configuration
• Implementation
• Testing
• Development
• Operation Management

Strong experience in:

• Information Technology
• Infrastructure
• Applications
• Advanced technical solutions and systems
• Leading and managing diverse technical teams and delivering projects on time and with the required quality.

Experience in managing, organizing, and distributing tasks among:

• Onsite teams inside the Kingdom
• Offshore teams outside the Kingdom
• Nearshore teams

Ability to optimize the utilization of human resources and competencies to increase productivity.

• Proficiency in managing operational processes and ensuring high-quality service delivery to customers.
• Holding technical certifications from global companies such as:

• Cisco
• Microsoft
• VMware
• AWS
• Others

Ability to work under pressure and follow up on multiple projects simultaneously.

• Develop operational plans for managing maintenance and technical support services.
• Manage and organize technical teams and ensure their readiness.
• Monitor project execution, testing, and delivery according to standards.
• Manage technical support and operational services for customers.
• Develop work procedures and ensure the implementation of best practices.
• Improve the efficiency of workforce utilization (Onsite/Offshore/Nearshore).
• Monitor the execution of technical tasks in infrastructure and application projects.
• Supervise technical documentation and reporting processes.
• Coordinate with various departments to ensure the quality of delivered services.
• Develop training and development plans for technical staff.

• Bachelor’s degree in Computer Science, Computer Engineering, Information Technology, or a related field.
• Possessing professional technical certifications from global vendors is considered a strong advantage.

• Strong leadership of technical teams.
• High-level planning and execution skills.
• Strong problem-solving and decision-making skills.
• Communication and customer management skills.
• High organization and operational management capabilities.

Director

Full-time

Information Technology

Information Services