GRC Platform Implementation & Support Specialist

GRC Platform Implementation & Support Specialist

We are seeking a customer-focused GRC Platform Implementation & Support Specialist to support clients throughout onboarding, configuration, adoption, and ongoing support. This role combines implementation, delivery, issue investigation, training, and client communication to ensure a seamless client experience.

• Conduct knowledge transfer (KT) and training sessions
• Support clients with risk configuration and platform setup
• Deliver product demos alongside the sales team
• Guide clients through implementation phases and adoption milestones

• Investigate and validate client-reported issues and platform behavior
• Reproduce issues internally and engage with clear documentation
• Coordinate with Product, Engineering, and QA teams on resolution
• Provide timely and accurate updates to clients
• Maintain documentation of common issues and solutions

• Feed client insights and recurring issues into Product and QA teams
• Contribute to internal knowledge bases, FAQs, and process improvements

• Experience in GRC, cybersecurity, SaaS implementation, or client support
• Strong problem-solving and analytical skills
• Ability to explain complex workflows clearly to clients
• Comfortable managing multiple clients and support requests
• Basic understanding of risk management, compliance, or audit frameworks
• Fluent in Arabic and English (mandatory)
• Saudi national preferred

• Customer-first mindset with strong professionalism
• Highly organized, proactive, and detail-oriented
• Comfortable working in fast-paced, cross-functional environments

• Application review and shortlisting
• Online assessment
• Two interview rounds
• Offer communicated via email

All communication will be conducted via email only
.

Entry level

Full-time

Information Technology

IT Services and IT Consulting