Sr. Software Development Engineer

Overview

Master-Works is looking for a dynamic and experienced Senior Software Development Engineer to join our growing team. As a Senior Software Development Engineer, you will be responsible for designing, developing, and maintaining cutting-edge software applications that meet the needs of our clients. You will work in a collaborative team environment to create high-quality software solutions while mentoring junior developers.

• Applications Production environment management with knowledge on Windows OS Servers management.
• Follow policies and procedures on Change Management and IT Governance standards.
• Cybersecurity Reports review and validation and closing vulnerabilities and provide closure report with evidence.
• Development knowledge
  : experienced on development outcomes including compiled files and configurations files of web applications and web servers management.
• Troubleshooting live applications in Collaboration with Infrastructure teams (
  Systems, Networks, and IT Security
  ) and provide RCA report.
• Level 3 Support
  :
  Provide advanced technical support and troubleshooting for complex application issues.
• Incident Management
  :
  Investigate, diagnose, and resolve application incidents, including software errors, performance issues, and system outages.
• Problem Management
  :
  Analyze recurring incidents, identify root causes, and implement preventative measures.
• Application Monitoring
  :
  Monitor application performance, identify potential issues proactively, and take corrective actions.
• User Support
  :
  Assist users with application-related questions, provide guidance on best practices, and conduct training sessions as needed.
• Application Upgrades & Deployments
  :
  Participate in the planning, testing, and deployment of application upgrades and patches.
• Documentation
  :
  Maintain accurate and up-to-date documentation on application configurations, troubleshooting procedures, and knowledge base articles.
• Vendor Management
  :
  Coordinate with software vendors for technical support, bug fixes, and resolution of critical issues.
• Project Involvement
  :
  Contribute to IT projects related to application implementation, integration, and enhancement.
• Continuous Improvement
  :
  Stay current with the latest technologies and best practices in application support.

Dev Sec Ops : regular activities on development lifecycle and manage pipelines, configurations, and maintenance.