Program Director L1

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This role is responsible for overseeing the planning, execution and successful delivery of integrated work streams of a large-scale and/or more complex customer program within Wipro, from deal closure to a steady-state. It may require the incumbent to lead large-scale software implementation across Managed Services, Vendor Consolidation, Digital Transformation, Business Transformation, Enterprise Resource Planning (ERP) Transformation, Customer Relationship Management (CRM) Transformation, IT Infrastructure/Upgrade, Cybersecurity Imp/Enhancement and/or Quality and Testing Programs.

They will manage programs comprising of multiple Service Lines engaging with multiple vendors, customers/ stakeholders and/or suppliers across multiple geos/regions, of 20 - 30 million USD TCV deals and be FPP, FCP, T & M and/or integrated in nature. The role holder is the point of contact for this specific program / workstream and is expected to drive the strategic planning, interface closely with cross-functional teams to ensure execution and successful delivery of the program.

They may be involved in defining program governance, setting program priorities and managing program-level risks and dependencies with very senior client stakeholders and executive sponsors. They will act as an interface between Wipro and the client(s), be accountable for the timely completion of the programs within budget while ensuring that they aligns with the client’s and company’s vision and goals.

They are also responsible for providing strategic guidance to the respective stakeholders (external or internal including the management and teams involved), highlighting any potential risk and resolving them. This role will involve collaborating with multiple service teams, cross-functional teams and managing client engagements. Success will be measured in terms of business outcomes driven, strategic direction provided for the program and the resulting benefits enabled for Wipro and customer's organization with a fearless ownership of the program's success.

The role holder is expected to hold and leverage a deep expertise in specific technologies and possess awareness of latest trends. They will also have a deep understanding of Waterfall and Agile process, be certified in Agile or PMI and be able to manage FPP, FCP, T&M or Staff Augmentation programs.

• Provide direction and leadership for the planning, execution and delivery of large-scale programs and projects by navigating successfully within a matrix organization.
• Fearless ownership of the “integrated” program strategy and the business case. Own the delivery of an integrated program to scope, cost, schedule and commitments with Quality.
• Act as a focal point and interface between the program sponsors and the program delivery teams.
• Control operations, risk, scope change, contract deviations and P & L for the program. Financial management, revenue recognition, POC ownership. Responsible for meeting Program Quality Cost Delivery schedule.
• Develop, maintain and leverage long-term relationship with customer counterparts at CxO Level and be recognized as a partner by key stakeholders at C - level.
• Build credibility with client stakeholders by bringing valuable insight, transformation and innovative ideas, challenge the client in a logical debate respectfully, when required. Responsible for handling and managing customer escalations.
• Manage relationships with delivery and other stakeholders (internal and external) to drive program objectives and actions with an outcome-driven mindset.
• Keep the team aware of Program plan, progress and focus areas. Ensure robust program governance with timely communication to senior client executives and internal leadership.
• Contribute to business development by farming opportunities around the program(s). Influence, shape and lead multi-functional teams to success in pre-sales stage for complex deals, through robust solutioning, estimation and pricing.
• Formulate an appropriately structured governance framework for the engagement, synergizing customer and Wipro…